2940 Veterans Blvd Reviews

Technician did come out for a recall. Wad told I would have to pay again. I I am not a happy customer.

Shame! Shame! Shame! I've been waiting for repair service for almost sixty days now, with only unbelievable excuses of why Sears had to reschedule my appointments. 3 appointments were rescheduled since July 1st, with no acceptable explanation, but a bunch of apologies. Finally today and taking another day off from work, I have been waiting 9 hours for at least a phone call from Sears or a technician confirming that someone is going to show up today.. Today, I spoke with 2 representatives and was assured that "Bruce" is scheduled to come out today. I still have another 1.5 hours of wait to see if anybody will show up TODAY! Sears Home Service must do better! I have taken off a total of 2 days from work WAITING.... At this point, if and when my appliance is repaired, I will let my home warranty company know how disappointed I am with Sears and if there are NO other service providers OTHER THAN SEARS for my local area, then I plan to drop my warranty all together. Shame on you Sears. I will follow up with another post in about 2 hours, if the technician does not show!

Their whole model is a scam charging diagnostic fee upfront or charging for the repair before they even do the repair. I had a broken AC unit, paid $500 for the repair and the job was never done. Repairman Bruce completely ghosted us. Going through the company, I still had no luck getting a refund. Even mailed a part back to them but was told I'd have to sue to get money back (Again, for a repair that was never done.) Filed claim with bank but we'll see. Do not hire anyone from this dying company.

I will NEVER CALL SEARS AGAIN. They took my money 129.00 service charge and $700 that 1paid on the original appointment I had to be rescheduled 3 times. They did not show up and they didn’t call or sent any text messages. I missed three days of work and operators that I interacted with We’re not local. They could not guarantee me or let me speak to anyone concerning my experience. My third appointment was this morning and I decided to call to make sure that they were coming out. They asked me if I confirmed over the phone and I did. I was told that I was not put on today’s schedule at all. I went back-and-forth with five different people on the phone For over an hour. Finally I get a text message saying that the technician would be here today. He arrived at 5 PM. I really would like to talk to someone local about my experience.

Horrible!

Sears was scheduled to repair my Kenmore washer on Wednesday of last week. ( June 13)I was given a window of 1-5. However the parts didn’t arrive until 6 that evening. The service was rescheduled for Monday, July 15, the technician didn’t show up or call to reschedule. So I decided to call them Tuesday evening to reschedule and was given a new date August 2. All of the parts are here with me and I can’t get a technician until August. However Sears failed to show up on the given date or call to cancel. I haven’t heard a word from Sears. Had to reschedule on line. Although Sears texted me everyday to confirmed each day, haven’t heard from Sears since the 14th of July. I am very unhappy with this company and will not recommend them to anyone. A big rip off. Unsatisfactory work. DS in Metairie, LA

My experience with the air repair that was requested through my Cinch home warranty was awful. Sears Repair is very hard to contact, message etc. The request was made on 5/31/24 and is still as of 7/9/24 not completed. When trying to follow up online or on the app bots and auto responses are never adequate. After months of waiting several appts were cancelled. The Escalation Dept promised results but Richard, the repairman still cancelled and refused to follow up on the control board that was ordered. He also replaced my digital thermostat on June 11th with an old type thermostat that he stated had been in his truck for months and would be temporary. My warranty specifies a similar one (digital) should be used. I will be cancelling my warranty with Cinch if Sears is the only service they use. I am very angry and disappointed that this process was handled so poorly.

I can't get in touch with anyone regarding my scheduled appointments I've had 5 different appointments only one tech showed up to diagnosis the issue and order parts. I have had parts sitting in garage for over a week. No number to call to talk to a person just a robot named Kendall online and on the phone.