Appointment Lookup
802-552-4364
2940 Veterans Blvd Reviews
Read reviews from customers who used our services at 2940 Veterans Blvd
Total reviews
458
Average Rating
4.4/5
Irene F,
Customer service response - Thank you for your feedback, Irene. We're sorry your experience wasn't perfect and would appreciate any suggestions you have for improvement.
Sears Home Services on 1775173455961
Service personnel was excellent. It’s just a mindset that replacement cost would have been too high. This was not the result, and either Customer had to withstand a long period of delay service completion.
Gailon C,
Customer service response - We apologize for the delay in service completion, Gailon. Thank you for your feedback, and we're glad to hear the service personnel was excellent.
Sears Home Services on 1771288446647
Tech was great, cost on parts was crazy. $221.00 for a part that is generally between $39.99-$59.99, must be tariffs. 319.00 for 30 minutes of labor? He was training a new person maybe we paid double for the trainee.?
Nicole V,
Customer service response - We're glad to hear the tech was great, Nicole. We understand your concern about the pricing and appreciate your feedback.
Sears Home Services on 1763345143508
Deborah R,
Customer service response - Thanks for the rating, Deborah! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1759377676864
He was thorough and polite , so far so good
Valerie J,
Customer service response - We're happy to hear the technician was thorough and polite, Valerie. Thank you for your feedback.
Sears Home Services on 1759112415923
I’m giving a 3-star review because I couldn’t get in touch with a human being. Every time I called or went online to find a person, I was re-directed to an AI operator that couldn’t complete the question I was asking. Otherwise, the service man was fine and got the refrigerator working again. But I never got a final invoice and haven’t been able to get one sent to me, because of the ridiculous AI call center that only understands so many functions.
Marcela C,
Customer service response - We apologize for the frustration with our AI call center and the difficulty in obtaining your invoice, Marcela. We're glad the service man got your refrigerator working, and we appreciate your feedback to help us improve our communication processes.
Sears Home Services on 1756856448921
I understand that my unit needed to be cleaned. I had a professionally cleaned and submitted the receipt to my warranty company. The ticket was reopened and the Sears echnician took it upon himself to cancel it, saying it was denied and not a recall. I was able to get a new technician and my air conditioner has been repaired.
Mrs. P,
Customer service response - We apologize for the inconvenience with the ticket cancellation, Mrs. Potter. We're glad your air conditioner has been repaired, and we appreciate your feedback to help us improve our service.
Sears Home Services on 1751938950805
In the beginning the sale pitch was with the contract you get the service fee wave and 50%off the repair. 50% off repair we didn’t get and was told it couldn’t be amended. The repair person came out and did the job but forgot to put all the parts back in my refrigerator freezer. I call him and he is supposed to come back out and put the part back in. I’m still waiting. My refrigerator freezer is working right now. 🙏🏽❤️
roland D,
Customer service response - We apologize for the confusion with the contract and the incomplete repair, Roland. We're glad your refrigerator freezer is working, and we appreciate your patience as we work to resolve the issue.
Sears Home Services on 1747025955118
feng C,
Customer service response - Hi feng, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1738809815653
My experience was not very good at all. I made a apparentment, for my heat and system because it was cold and it had not worked in almost a week. When the guy came out, I told him the problem, but he said he wasn't there for the heating system. He was here for the A. C, which I was not having trouble with go figure, wasn't his regular job, he said, y'all need to get rid of him and call somebody, that's coming out to do what you're supposed to. On a call.
Katherine V,
Customer service response - We apologize for the confusion and inconvenience, Katherine. Please contact us directly so we can address this issue and ensure your heating system is properly serviced.
Sears Home Services on 1735177194301
