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2940 Veterans Blvd Reviews
Read reviews from customers who used our services at 2940 Veterans Blvd
Total reviews
458
Average Rating
4.4/5
was suppose to be here between 12 and 2:40 came after 5 i did get updates but frustrating and dont feellike he explained issue to home.warranty company correctly
Eve B,
Customer service response - We apologize for the scheduling delay and communication issues, Eve. Please contact us directly so we can address this and ensure your concerns are resolved.
Sears Home Services on 1733806125072
Mary B,
Customer service response - Hi Mary, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on 1719197301258
Freezer was accumulating ice at the bottom. Drainage was cleared in Feb and cost about $450. Noticed ice was accumulating again in early June. Warranty only lasts 30 days. Cleared the drainage again yesterday for $250. All just labor. No parts. Seems like the warranty is too short.
Rodney S,
Customer service response - We apologize for the inconvenience and appreciate your feedback on the warranty period and costs. We'll take your comments into account to improve our services.
Sears Home Services on 1718268530233
Technician was polite and excellent. ServiceMaster depth terrible on schduling,recognizing customer accounts from choice warranity
Manuel P,
Customer service response - We apologize for the frustration you experienced with scheduling and account recognition, and appreciate your feedback. Thank you for acknowledging our technician's politeness and excellence.
Sears Home Services on 1716965979934
Bryan B,
Experienced repair person, educational this time as each seemed to be who came to fix the same problem. The problem was we had several others who contacted us over three months to fix one problem. We were without our ice-maker as each repair person either cancelled, rescheduled or we waited for the repair part to be delivered. Three months!!!!
David P,
I agreed to pay $129 for a service call, Expecting to apply that towards any repair necessary. Their repair man was prompt and professional, but after checking the Frigidaire model, learned that the company had discontinued the replacement part of the control panel, and therefore there was nothing he could do. He was there for 10 minutes, and I learned that it was unfixable, a hefty price to pay for a few minutes.
Harold S,
Customer service response - We apologize for the trouble you've faced, Harold. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781134857973
The repair on my AC was great once it was done. However the wait time of a week was quite long considering I am down South. The technician came late Friday night and said he couldn't do anything. He rescheduled to return a week later. There was no consideration for me being in a hot house for a week. I don't think I would use them again. Oh and speaking to a live person was out of the question.
Carol R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1775436215391
Issue not resolved. American Home Warranty Customer service was told a leak from behind the washer was occurring and sent out a Sears technician that essentially just referred us to a plumber. When asked to clarify procedure to troubleshoot, technician responded in a matter of fact way, “that’s between you and the plumber.” very frustrated. Was charged $100 for absolutely no reason, only miscommunication.
RaeDawn M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1764556641034
Jerome lied about coming back to fix my AC didnt call or anything so I'm still without my AC being fix and missed a while day of work for pretty much nothing.
Nicole A,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1761700278005
