640 W Prien Lake Rd Reviews

The technician who came out to our residence was very professional and was knowledgeable about the priduct.

The technician told me that he was gonna recommend to replace the board in my in my dishwasher. I watched him take the board out. I watched him put it back. I never saw any kind of roach, eggs, roaches or anything, but American Home Shield is denying my claim because they said that was roach infestation and the technician did not say anything to me about it and there was no sign of anything like that. I would like the report that he turned into American Home Shield please

Justin was awesome but the warranty plan tried to force me to take a piece of junk in replacement because my unit was not economical to repair . They tried to make me accept a unit that had nothing but bad reviews for breaking down!

I don’t understand why I had to pay $96 for a diagnosis when I didn’t get a diagnosis. The service man actually showed up this time and was very nice, but he didn’t do any good for me whatsoever. He told me that he could not tell me what the problem was unless I spend over $700 for parts and labor to change a part to be able to find out what the problem was. Then, if, and when the problem was found, I would have to pay parts and labor again to have that repaired. The refrigerator is only 3 1/2 years old.

Rescheduled us four times. Technician finally showed up and left but the refrigerator still does not work!

If I could put a ZERO I would!!! Shotty work. I have lost two days of work for technician to NOT REPAIR MY APPLIANCE!! He ordered two parts came back out to replace parts and refrigerator is STILL NOT WORKING!!!!! THIS MEANS MORE MISSED WORK!!!! THEY DON'T CARE ABOUT LOSS OF INCOME. ALSO - NEVER BUY FROM LOWES EITHER!!! THEIR SO CALLED SERVICE PROTECTION PLAN OVERLAPS 1ST YEAR SO YOU LOSE A YEAR AND NO ONE THERE CARES ABOUT THE CUSTOMER BEING WITHOUT A MAJOR APPLIANCE LIKE A REFRIGERATOR FOR TWO WEEKS AND COUNTING!!!!! UPDATE I HAD ANOTHER COMPANY COME OUT YESTERDAY TO DIAGNOIS MY REFRIGERATORAND IT WAS A SLOW LEAK IN EVAPORATOR COIL. HOW COULD SEARS REPAIR TECHNICIAN DUSTIN WHO CAME OUT ON 6/13 MISSED THIS?!?!?!?!?! NOW... DUE TO NEGLECT, BAD SERCIXE AND INCOMPETENCE FROM SEARS TECHNICAN DUSTIN WE HAVE TO WAIT YET FOR THAT PART TO COME IN THEN SCHEDULEACTUAL REPAIR = ANOTHER WEEK!!!! UNACCEPTABLE SEARS HOME REPAIR!!!! - THE RESPONSE FROM "OWNER" GAVE ME THEIR 800# THAT HAS NO WAY TO FOLLOW UP. YOU WOULD THINK IF SEARS HOME REPAIR ACTUALLY CARED THEY WOULD GIVE A DIRECT # TO SOMEONE WHO ACTUALLY HANDLES COMPLAINTS. THIS IS EVEN MORE OF A REASON TO NOT USE SEARS HOME REPAIR

I’ve been waiting on these guys for a month and they’ve now cancelled 4 times, two have been on the day of the scheduled appointment. Save yourself the time and headache and use someone else

Nobody came

Service technician didn't show up

Tech was good, parts came in on time. Getting Someone back out to do the repair after rescheduling from Friday to Monday then sending message they can’t make it Monday unacceptable I should have opted for new instead of trusting they would show back up in a timely manor after payment. I do not recommend!