Sears Home Services
appointment lookup logoAppointment Lookup
telephone logo318-450-4680
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsBlog
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsBlog
appointment lookup logoAppointment Lookup
  1. Home
  2. Locations
  3. Louisiana
  4. Alexandria
  5. Sears Appliance Repair
  6. 3401 Masonic Dr
  7. Reviews

3401 MASONIC DR REPAIR REVIEWS

All reviews are from verified customers of Sears Home Services

Average Rating: 4.6/5 (86 reviews)
Experience
November 09, 2023
Overall rating

Randell did a great job. He called ahead told us when he would be at our home. Randell was right on time. Repaired the unit. It now working fine. The only problem I had when you company missed out last appointment in October. It was almost imposable to contact your company. We never got a call why it was missed.

Jerry W, Winnfield, LA

Not Happy with Sears Service
November 09, 2023
Overall rating

I had an appointment to get my LG Refrigerator (which I would never purchase again) on October 11, 2023. I had received the part and was just waiting for the repair man to come. The time that the repair man was to come was between the hours of 7a.m. to 6 p.m. My husband waited all day and no one showed up. I called and informed the person that I spoke with that no one showed up. The next available appointment was November 11, 2023. One month later. I was livid and asked to speak to a supervisor and was told that I could only speak to him. We have a second refrigerator and so we were able to use that one. But what would have happened if I had not had a refrigerator to use. This was inexcusable on Sear's not to fixed my refrigerator in a timely manner. Our refrigerator is an LG refrigerator and have no service to repair refrigerators othr than Sears. So with that said when and if this refrigerator goes out again I will throw it away and cancel my contract with Sears, since neither are dependable.

Lou B, Colfax, LA

Washer repair
November 04, 2023
Overall rating

Mr Ingram was very knowledgeable and seemed to have much experience in his job. Thank you!!

Johnjulia F, Leesville, LA

Great
November 04, 2023
Overall rating

He did a great job. He is very timely informative and friendly. He does his job well.

Lisa D, Anacoco, LA

Customer
November 03, 2023
Overall rating

Dave communicated prior to his arrival. He worked to secure maintenance on a second appliance after a scheduling mishap. He was professional and explained normal occurrences and better usage option.

Theresa C, Jena, LA

Customer
November 03, 2023
Overall rating

Dave communicated prior to his arrival. He worked to secure maintenance on a second appliance after a scheduling mishap. He was professional and explained normal occurrences and better usage option.

Theresa C, Jena, LA

Finally found a good one !
October 27, 2023
Overall rating

This is the first tech we have had in 11 years of living here that was not only polite and professional but incredibly fast and knowledgeable. I appreciate everything he did to help us get our dryer back in action!

Ashley B, Leesville, LA

Excellent Technician!!
October 26, 2023
Overall rating

Jason was both very helpful and very kind! I could tell that he has a lot of experience. He was quick, knowledgeable, and honest. Grateful!

Claire S, Leesville, LA

Good customer service
October 20, 2023
Overall rating

Good job well done. Found the problem out right away.

Kelli T, Alexandria, LA

Home owner
October 20, 2023
Overall rating

Very good

Linda W, Alexandria, LA

Average Rating: 4.6/5 (86 reviews)

Showing 1 - 10 reviews

See all details for 3401 Masonic Dr Repair