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5101 Hinkleville Road Reviews
Read reviews from customers who used our services at 5101 Hinkleville Road
Total reviews
130
Average Rating
4.3/5
Very nice and professional!!
Nikki P,
Randy J,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1706769626553
EBONY A,
Customer service response - Thank you so much for the fantastic 5-star rating, EBONY! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1706710216420
Elizabeth B,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1764130064632
Technician was very informative. Seemed to know exactly what problem was within just a few minutes. However, later that night same issue with 6 weeks old Samsung dryer not drying. I feel the product I purchased from Lowe’s was faulty from beginning. Waiting for Samsung to send technician back out again.
Tiffany W,
Customer service response - Thank you for your positive feedback! We're glad to hear that our technician was informative and quickly identified the problem.
Sears Home Services on 1733673200504
Great work. Had two visits to order parts and then waited at home two more Tuesdays until I finally called to complain. I understand one of those Tuesdays part didn’t make it in, but following week they should have been here. Regardless no communication until I contacted them. I think my job just fell between the cracks. Technician was great and got job done once parts arrived!
Dennis L,
Customer service response - We apologize for the communication issues and appreciate your patience throughout the process. Thank you for acknowledging the technician's efforts and for your feedback, which helps us improve.
Sears Home Services on 1718156139794
Once the technician arrived. He was knowledgeable, polite, and finished the job in a timely manner.
Laurie L,
Customer service response - Thank you for taking the time to leave a review. We appreciate your positive feedback about our knowledgeable and polite technician, and we're glad to hear that they were able to complete the job in a timely manner.
Sears Home Services on 1706493554292
Took 4 scheduled appointments to get repair done. First time - assessment and ordered part; 2nd time cancelled at last minute; 3rd time wrong part; 4th time - completed repair but left with ice maker not working with advice on scheduling a new repair ticket if it continues not to work.
Pamela T,
Customer service response - We apologize for the inconvenience with the multiple appointments and ongoing issue with your ice maker, Pamela. Thank you for your feedback, and we recommend contacting us directly to address this further.
Sears Home Services on 1776813048746
The 1st technician repaired the failed part, but left the dishwasher unsecured. It would try to tip over whenever you pulled on the handle. The company gave me no method to contact them to tell them it was unsatisfactory. Everything was automated recordings on the phone, or online webpages with no way to leave a message. Apparently the technician never turned the job in as complete so they sent another technician that did a great job fixing what the 1st guy messed up.
Steve W,
Customer service response - We apologize for the initial issues with your dishwasher, Steve. We're glad the second technician resolved the problem and appreciate your feedback to help us improve our communication methods.
Sears Home Services on 1759716465943
brad G,
Customer service response - Thanks for the rating, brad! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1736405067315
