5101 Hinkleville Road Reviews

Once the technician arrived. He was knowledgeable, polite, and finished the job in a timely manner.

I think my service guy was inexperienced but nice. You need to spend more time training new mechanics because SEARS HAS ALWAYS BEEN KNIWN AS THE BEST.

The technician did a very good job, no issues with the technician. However Sears repair, rescheduled my repair, 8 working days in a row. Cancelling each day at 11:01 and rescheduling to the next working day. Each day I received multiple texts, emails and phone calls from the company, all AI generated. There is no way to talk to an agent with this company. The absolute worst customer service I have ever experienced

Took 4 scheduled appointments to get repair done. First time - assessment and ordered part; 2nd time cancelled at last minute; 3rd time wrong part; 4th time - completed repair but left with ice maker not working with advice on scheduling a new repair ticket if it continues not to work.

The 1st technician repaired the failed part, but left the dishwasher unsecured. It would try to tip over whenever you pulled on the handle. The company gave me no method to contact them to tell them it was unsatisfactory. Everything was automated recordings on the phone, or online webpages with no way to leave a message. Apparently the technician never turned the job in as complete so they sent another technician that did a great job fixing what the 1st guy messed up.

As for my technician Jacob - he was great. As for how the overall scheduling and how it was handled by your absolutely terrible AI person...It was the worst service I have received with SEARS Appliance repair in more than 15 years I have been working with AHS. AI kept changing the days and times of the appointments - even after we waited all day for the repairman to show up and didn't on multiple occasions. Between my husband and I, during a one week period, we received approximately 40 texts and 25 emails all from your AI. We tried to call the telephone number that was on the texts - in which we never did reach a person and mostly just got hung up on when the call connected. I have NEVER had worst customer service ever as I have had during this last dispatch to your repair service from AHS. If you are insisting on using AI as your only link to your customers - you might want to think again!!!!! IT IS NOT WORKING!!!!!

Benjamin V. was my appliance repair person, and he was terrible. This guy ripped my dryer hose moving my dryer without disconnecting it. He didn't tell me that he had done so either, I noticed it and alerted him. He did not apologize, just said he could tape it up for me. He then attempted to use electrical tape to, I kid you not, tie a knot around the hose to fix it? When that didnt work he moved the dryer back against the wall and acted like it was fixed. I looked at it before he left and the knot he tied around it didn't connect the two hoses at all. Told him and he just said he didnt have what he would need to fix it. Like that un-rips the hose. Then when I asked for his supervisors phone number he told me he didnt have one. I dont expect stellar customer service all the time, as long as my issues are fixed I can handle a little bit of an attitude. But you can't break my stuff AND be rude. Worst 1000 dollars for 2 simple repairs I ever spent. Will not be giving Sears my business in the future, would not recommend anyone else do so either. To add insult to damaged property, they leave a comment under each bad review to a phone number that does not have an option to even begin to resolve the issue, and a website that also has no valid way to contact anyone who could resolve the issue. And I've been thorough. You do not have the chance to make it right Sears. Stop pretending like you did.

Ordered part that was to fix problem Par from kitchenaid did not match Cannot get in touch with kitchen aid or him after repair Said he didn't know what to do Hope he calls me Back