5101 Hinkleville Road Reviews

I got this survey but tech didn’t show up AGAIN!! 3rd time!

The technician was late and the oven is still not repaired after he exchanged the thermostat. I set it for 350 today and my thermometer stopped reading at 600

Absolutely infuriating service. Endless loop of chat bots and AI phone calls. Ultimately impossible to get service report and ended up having to call a different service.

We had a Frigidaire refrigerator stop cooling properly 8 months after purchasing it from Home Depot. Going to the Frigidaire website, it guides you to set up an appointment with Sears Home Services. Scheduling an appointment was pretty easy. On the first scheduled appointment, the technician did arrive and did a good job diagnosing the problem, which was a faulty compressor. He ordered the part, which arrived promptly at our house a few days later. The appointment was set for Sears Home Services to install it. When you set an appointment, they tell you that they will arrive between 8 a.m. and 5 p.m. on that day. A little before noon on the day they were supposed to install it, I received an artificial intelligence text message that said that they weren't going to be able to make it for the install. The text message gave me four specific dates to pick for a replacement install date. The dates were about a week and a half away. Frustrating because I had to cancel my plans for the day, but I set up the replacement date for the install. Today was the day. Received another text message a little before noon, saying that they weren't going to be able to make it. Again, four alternate dates to get the install done, about a week and a half away. I guess we will see what happens on that date. They make it impossible to actually talk to someone. If they had real customer service people to talk to, maybe they would just bump another a customer a day or two to make sure to get me taken care of. Without real customer service, it's really frustrating to know when, or if, they will ever get my compressor installed.

Did not provide receipt despite 3 separate requests. Also charged $150/hr for labor, very inconsistent with market rates.

Never use this service! Nothing to do with Sears! Can't resolve any issues due to no way to communicate with anyone after hours of attempts I was assured I would receive a call from a representative. Still waiting! So much for being escalated! Technician was less than desirable. He was rude and became loud when I told him that I was quoted different amount than what he was asking for with no services performed! Outrageous!

Nothing against the technician however I had to wait for the part for over 2 months, and the warranty company American home shield let it happen half the time I'd have to contact them instead of anybody falling up in the Park from Sears

Freaking refrigerator still is not cooling

The Technician was very good but your stupid AI Phone and online service is TERRIBLE!! You need an option to speak to a human being!!!!!!