Appointment Lookup
802-552-4364
5101 Hinkleville Road Reviews
Read reviews from customers who used our services at 5101 Hinkleville Road
Total reviews
130
Average Rating
4.3/5
Nothing against the technician however I had to wait for the part for over 2 months, and the warranty company American home shield let it happen half the time I'd have to contact them instead of anybody falling up in the Park from Sears
David B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753066523251
Freaking refrigerator still is not cooling
Andy T,
Customer service response - We apologize for the trouble you've faced, Andy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752629490418
The Technician was very good but your stupid AI Phone and online service is TERRIBLE!! You need an option to speak to a human being!!!!!!
Rich A,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750835071857
Literally the most unhelpful person.
Jill T,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1747026613483
After arriving the repair man checked out the microwave and deduced it was the magnetron. He looked in the book could not find one a week later he returns. I have a part that he ordered he attempts to install. Did not work. Wrong part After doing some checks on his phone, he had The part on his van the whole time. Had he dropped the unit and checked the part number he would’ve known this I would not have had to wait a week. I feel the service was lacking in that respect.
Robert T,
Customer service response - We apologize for the trouble you've faced, Robert. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746603602211
I would avoid these guys at all costs. My mom recently contacted them to help with freezer issues. Turns out it was only a frozen condensation line and they charged her $370 to thaw it out. On top of this, the tech broke her freezer handle and didn’t tell her about it. She discovered it as soon as he left and they wanted to charge her another $150 service call fee plus $89 in parts for him to come back out to fix it.
Marcus G,
Customer service response - We apologize for the trouble you've faced, Marcus. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745977251594
No call no show.
Todd A,
Customer service response - We apologize for the trouble you've faced, Todd. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731824118505
Service tech was the most condescending, rude, obnoxious person Ive ever talked too. From the first phone call to having to return within a few minutes because he didn't put the front panel on correctly before he left. I called Sears to voice a complaint and the representative listened to him talk to me in this manner and was completely apologetic about his behavior. I requested that he NEVER be sent to my home again.
Laura S,
Customer service response - We're really sorry to hear about your experience, Laura. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1725587864520
VERY VERY disappointed with A&E repair. There 3rd party with Lowes. They have been to the house twice and suppose to come a third time today but when he (bobby) called to let me know what time he would be here he recognized the address an didn't even bother coming. He was also the 2nd repair man an said it was the floor BUT he didn't even touch the washer, turn it on or move it so how did he think it's the Floor..( ITS NOT THE FLOOR ). He said he would have to call his manager an I would have to contact GE again who passed me to customer relations and they are suppose to send someone out for the 4th time. I've been dealing with this for 5 weeks now and being passed back an forth with many different people and hours on the phone an getting no where. I have 3 kids an have had to find different places to wash clothes. I've been very patient but I'm about in tears. This washer and base was a lot of money and I've tried to use it twice in 5 week's but it's not working. Very very frustrating at this point. Hope this helps you
Theresa E,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720017305922
Had a appointment today from 8/5. Nobody showed up. Cant Call only get recording. Glad I wasting a day and lost money from calling into work.
Jaimie W,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1712105556495
