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2760 Frederica St Reviews
Read reviews from customers who used our services at 2760 Frederica St
Total reviews
48
Average Rating
4.4/5
The technician was nice but I’m not sure he actually fixed the problem. He did fix part of the problem but the washer is still get off balance and making a lot of noise.
Rhonda D,
Customer service response - We apologize for the ongoing issue with your washer, Rhonda. Please contact us directly so we can address this matter and ensure it gets resolved.
Sears Home Services on 1730034852488
First, Jerome was incredibly knowledgeable and informative and kind. He gets 5 stars. To the decision makers above him, - 3 stars for pricing parts so far out of the market that buying a new one is cheaper than the fix. In no world is forcibly pushing people into the market a good business practice. Appliances are expensive and should not be sold as “disposable” - there’s enough trash in the world. But yeah let’s keep calling greed “standard business practice”. Be better.
Joel C,
Customer service response - We apologize for the trouble you've faced, Joel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747272165332
My icemaker is still not working. The auger will not turn at all now. And my dryer is still making a high pitch noise.
Lorri O,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1766975351610
Don B,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1750982540530
Technician was Jerome T. First visit, he completely misdiagnosed the problem. Wouldn't answer any of my questions and was beyond rude. Second time, the appointment was at 730am, then was changed to 430pm. Then 630pm. He never showed up but told the manufacturer that I declined service. So now I have to wait yet again. I'll never buy another LG product and have anything that deals with sears home service. Both of these company's should be ashamed. Apparently all it takes to work there is to be rude and ignorant
Jason S,
Customer service response - We apologize for the trouble you've faced, Jason. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1741738896985
Didn’t even show up at my house decided to close out my ticket and send me a text saying could get parts authorized.
Jacob B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717463283034
Routing calls to asia. Even though this seems to be the norm, I refuse to do business when zero calls are handled by americans.
Matt W,
Wish I could give negative stars. Dishwasher broke so I took a screw out to see if I needed a repairman. A quick glance told me i wouldn't be able to solve the problem. Serviceman came out, collected $100 then told me since I took the screw out my warranty is voided. Crooks... I will never use Sears services or products that rely on them for warranty support.
Gem,
