2760 Frederica St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Michael I
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 11, 2024
Earl M
Brad has always been dependable and a great asset to a me a landlord.
Customer service response - Thank you for recognizing Brad's hard work and commitment to service. We're proud to have him on our team and to support your needs as a landlord.
Sears Home Services on March 27, 2024
Stephen B
Guy was very polite and timely…. He did a great job super thankful
Customer service response - We're thrilled to hear Guy could provide excellent service and timeliness. Thank you for your feedback!
Sears Home Services on March 13, 2024
Joseph E
Great service men. Polite, knowledgeable and respectful technicians. They did a great job on our ailing fridge!
Customer service response - Thank you for taking the time to leave us such a positive review! We are glad to hear that our technicians provided great service and fixed your fridge. We appreciate your business!
Sears Home Services on February 08, 2024
trina M
The technician was polite, fast and informative.
Customer service response - Thank you for taking the time to leave a review about your experience with our appliance repair service. We really appreciate your kind words about our technician's professionalism and efficiency.
Sears Home Services on February 07, 2024
Tessa A
Rhonda D
The technician was nice but I’m not sure he actually fixed the problem. He did fix part of the problem but the washer is still get off balance and making a lot of noise.
Customer service response - We apologize for the ongoing issue with your washer, Rhonda. Please contact us directly so we can address this matter and ensure it gets resolved.
Sears Home Services on October 27, 2024
Joel C
First, Jerome was incredibly knowledgeable and informative and kind. He gets 5 stars. To the decision makers above him, - 3 stars for pricing parts so far out of the market that buying a new one is cheaper than the fix. In no world is forcibly pushing people into the market a good business practice. Appliances are expensive and should not be sold as “disposable” - there’s enough trash in the world. But yeah let’s keep calling greed “standard business practice”. Be better.
Customer service response - We apologize for the trouble you've faced, Joel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 14, 2025
Jason S
Technician was Jerome T. First visit, he completely misdiagnosed the problem. Wouldn't answer any of my questions and was beyond rude. Second time, the appointment was at 730am, then was changed to 430pm. Then 630pm. He never showed up but told the manufacturer that I declined service. So now I have to wait yet again. I'll never buy another LG product and have anything that deals with sears home service. Both of these company's should be ashamed. Apparently all it takes to work there is to be rude and ignorant
Customer service response - We apologize for the trouble you've faced, Jason. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 11, 2025
Jacob B
Didn’t even show up at my house decided to close out my ticket and send me a text saying could get parts authorized.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 03, 2024
