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2760 Frederica St Reviews
Read reviews from customers who used our services at 2760 Frederica St
Total reviews
48
Average Rating
4.4/5
Tech was here three times - initial visit and two with adding repair parts. He told me the refrigerator could not be repaired after the last visit. Stated that Sears would be contacting me about this result with a possible help on replacement.
Brenda R,
Customer service response - Thank you for your feedback, Brenda! We're glad to hear the tech was thorough in assessing your refrigerator and that Sears will be in touch regarding a possible replacement.
Sears Home Services on 1783391388727
Technician was on time, pleasant, quickly assessed the problem, and was very efficient.
Cindy G,
Customer service response - Thank you for your feedback, Cindy! We're glad to hear the technician was on time, pleasant, and efficient in assessing the problem.
Sears Home Services on 1782238265262
Philip K,
Customer service response - Thank you for the amazing 5-star review, Philip! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1780622996255
Tried several things. Hopefully the problem is corrected.
Judy K,
Customer service response - Thank you for your feedback, Judy! We're glad to hear the technician tried several solutions, and we hope the problem is resolved.
Sears Home Services on 1780600265406
Kyla S,
Customer service response - Thank you for the amazing 5-star review, Kyla! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779917222410
Professional and knowledgeable.
Ben A,
Customer service response - Thank you for your feedback, Ben! We're glad to hear you found our service professional and knowledgeable.
Sears Home Services on 1776616796655
Bradley is top notch and does his job very well. He is a keeper. He is a great maintenance guy. The new guy working with him seems to be good too. You as a company I am thoroughly disgusted with after getting this lemon of a fridge from you three years ago. Brad has had to come back time after time because of problems. Usually the very same problem and I was charged repeatedly even though I had a warranty agreement. The people who I talked with on the phone wouldn't wave the fee even though your maintenance guy was here every other month or so for the fridge the last year or so. Most of the time for the same problem with food freezing in the fridge. We lost a couple hundred dollars worth of food because of your lemon of a fridge. With the product under a maintenance warranty and all the maintenance costing over a thousand dollars they should have given me a new fridge but they didn't. They continued to have maintenance look at it. I will be stuck with this lemon as there is no way in hell I will renew a warranty that treats people like this. We bought sears products our entire married life which is 55 years and have never been treated like this from you or anyone. I am telling everyone that you are NOT what you use to be. They need to buy local.
Norma F,
Customer service response - Thank you for your feedback, Norma. We're glad to hear Bradley provided excellent service, but we're sorry for the issues you've faced with your fridge and the warranty process. Please contact us directly so we can address your concerns further.
Sears Home Services on 1775784383379
The repairman very professional cleaned up after his self
Sandra S,
Customer service response - Thank you for your positive feedback, Sandra! We're glad to hear our repairman was professional and ensured everything was clean after the service.
Sears Home Services on 1774490971152
Mahendra P,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1773964230384
My washer and dryer was serviced in an hour.
Morris J,
Customer service response - Thank you for your positive feedback, Morris! We're glad to hear your washer and dryer were serviced efficiently.
Sears Home Services on 1773015622783
