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2760 Frederica St Reviews
Read reviews from customers who used our services at 2760 Frederica St
Total reviews
54
Average Rating
4.3/5
Great service men. Polite, knowledgeable and respectful technicians. They did a great job on our ailing fridge!
Joseph E,
Customer service response - Thank you for taking the time to leave us such a positive review! We are glad to hear that our technicians provided great service and fixed your fridge. We appreciate your business!
Sears Home Services on 1707372534139
The technician was polite, fast and informative.
trina M,
Customer service response - Thank you for taking the time to leave a review about your experience with our appliance repair service. We really appreciate your kind words about our technician's professionalism and efficiency.
Sears Home Services on 1707364586260
Tessa A,
The technician Victor was nice. He was not trained on closed systems refrigerators that we needed like first 2 technicians sent so he was unable to diagnose or repair. He said he would check on parts & come back with a trainer. Instead our claim was closed. Disappointed. Almost 3 weeks without a functioning refrigerator.
Eva (,
Customer service response - We apologize for the inconvenience with the unresolved refrigerator issue, Eva. Thank you for your feedback, and we recommend contacting us directly to address this further.
Sears Home Services on 1777299128859
The technician was nice but I’m not sure he actually fixed the problem. He did fix part of the problem but the washer is still get off balance and making a lot of noise.
Rhonda D,
Customer service response - We apologize for the ongoing issue with your washer, Rhonda. Please contact us directly so we can address this matter and ensure it gets resolved.
Sears Home Services on 1730034852488
First, Jerome was incredibly knowledgeable and informative and kind. He gets 5 stars. To the decision makers above him, - 3 stars for pricing parts so far out of the market that buying a new one is cheaper than the fix. In no world is forcibly pushing people into the market a good business practice. Appliances are expensive and should not be sold as “disposable” - there’s enough trash in the world. But yeah let’s keep calling greed “standard business practice”. Be better.
Joel C,
Customer service response - We apologize for the trouble you've faced, Joel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747272165332
Can’t get through to talk to somebody about wrong part that was ordered for the repair man
Teresa R,
Customer service response - We apologize for the trouble you've faced, Teresa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1787018669052
SCAM, STAY AWAY! They charge $100 to come "look at" your appliance. What really happens is they get the model number off of your appliance and Google common faults. Then they quote you the repair cost at about 75% of what a brand new unit would cost.. JUST TO REPLACE A PART! They do this so they can keep the $100 diagnostic fee, and if someone is dumb enough to agree to the quote, they basically ROB you.. IT IS A SCAM
Andrew D,
Customer service response - We're really sorry to hear about your experience, Andrew. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1785804028123
My icemaker is still not working. The auger will not turn at all now. And my dryer is still making a high pitch noise.
Lorri O,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1766975351610
Don B,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1750982540530
