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912 S 12th St Reviews
Read reviews from customers who used our services at 912 S 12th St
Total reviews
124
Average Rating
4.3/5
Elaine C,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1707175297755
Mary D,
Susan J,
David P,
Great experience, tech was very professional and polite
Tammy P,
Rachel C,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1707174376985
The tech was hands down 5 stars . So polite and helpful. The company itself was alot of chat bots and hard to speak with anyone , and the availability was crazy they were ready to make me wait 3 weeks with no stove / oven on "parts" that got delivered to ME 2 days after the tech left . But when I finally got someone they magically found a sooner appointment and had it fixed quick
Kayla J,
Customer service response - Thank you for your feedback, Kayla. We're glad to hear the tech was polite and helpful, and we apologize for the communication and scheduling issues; we appreciate your input and are glad the repair was completed quickly.
Sears Home Services on 1783643234393
Benjamin was very cordial and knowledgeable. He was not able yo reair otr reftigerator, but gave us some good advice on what we could do. We would give him a five- star rating. However, we are not at all pleased with the AI Sears Automated Repair Services. It lacks the friendly personal feeling that only a "human" voice could provide. Also, there was no "live body" to answer any questions, or in case of any emergency the customer may have encountered prior to Bejamin's arrival.
Tommy B,
Customer service response - Thank you for your feedback, Tommy. We're glad Benjamin was cordial and knowledgeable, and we apologize for the lack of personal interaction with our AI services.
Sears Home Services on 1778713984713
raymona D,
Customer service response - Thanks for the great rating, Raymona! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1777418324796
Our service technician was fine. He was prompt and thorough. So my review is not towards him, but rather your unethical policy. Sending a tech to our home NOT having ‘electrician’ experience did not do US any good, yet we still had to pay the upfront fee for the diagnostic testing of $119.00. That’s a chunk of change for some of us, ESPECIALLY since we already knew there was a problem with our Maytag dryer. If you’re going to insist upon a $119.00 diagnostic fee UPFRONT, then please send technicians with the capability of FIXING the issue. Otherwise, you all performed highway robbery like so many other companies, which is very sad. I’d like to charge YOU the same amount for simply wasting your technician’s time as well as mine!
Tracy B,
Customer service response - We apologize for the inconvenience, Tracy. We appreciate your feedback on the diagnostic fee and technician experience, and we'll work to improve our services. Please contact us directly so we can address your concerns further.
Sears Home Services on 1749083167391
