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802-552-4364
912 S 12th St Reviews
Read reviews from customers who used our services at 912 S 12th St
Total reviews
124
Average Rating
4.3/5
Technician came out and assessed the problem and ordered the part. Came back and replaced the part and now the ice machine is pouring water into the ice tray. Done! Payed too much. Should have used someone local.
Debbie M,
Customer service response - We apologize for the trouble you've faced, Debbie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777248955821
Did nothing! Had to schedule another service call.and requested another repair company
Carolyn D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1771980047854
Canceled last minute without letting me know, I had someone waiting at my house all day.
Korey M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1771547869011
Tech was scheduled for Monday 12/8, we waited all day only for the system to reschedule for 12/11. Tech comes on 12/11, orders part, I have to pay for part + labor up front, says it'll be there in a day or 2 and he'll be back on 12/15. He entered our address wrong when he ordered the part, so Monday comes and it still hasn't arrived. The part has since come but now we can't get ahold of the tech and the entire system is automated so there's no way to talk to anyone to resolve it.
Sarah V,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1766975351562
Repairman never showed up I know I have to wait until 20 August to get a refrigerator fixed that won’t even turn on.
Mary F,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1755044186015
Warranty work to replace fridge doors damaged in transit… the doors that were sent as replacements were not the correct doors and he installed anyway and then told me the handles wouldn’t go bad n and new screws were needed…. The correct doors were needed!! Terrible. He came on Friday and clearly didn’t want to be there or take the time to do anything correctly. Doors were not level and there was an alert going off and he didn’t take any of the plastic wrap off… disappointing through and through
Katie L,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754879309715
Noone showed up or bothered calling
justin S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1754638995773
First repairman used mat to avoid scratching floors. Second one did not. After he left we found that there are multiple scratches on our new floor in our new home.
Justin M,
Customer service response - We apologize for the trouble you've faced, Justin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753832478786
The repair man never showed up again. He has never called me and never showed up.
Jenifer,
Customer service response - We apologize for the trouble you've faced, Jenifer. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748825303374
Nothing but ai.. phone service for my phone wouldn't let me reschedule.. hard to talk to Real person
Mark A,
Customer service response - We apologize for the trouble you've faced, Mark. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747360989380
