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912 S 12th St Reviews
Read reviews from customers who used our services at 912 S 12th St
Total reviews
122
Average Rating
4.3/5
Mary D,
Susan J,
David P,
Great experience, tech was very professional and polite
Tammy P,
Rachel C,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1707174376985
Benjamin was very cordial and knowledgeable. He was not able yo reair otr reftigerator, but gave us some good advice on what we could do. We would give him a five- star rating. However, we are not at all pleased with the AI Sears Automated Repair Services. It lacks the friendly personal feeling that only a "human" voice could provide. Also, there was no "live body" to answer any questions, or in case of any emergency the customer may have encountered prior to Bejamin's arrival.
Tommy B,
Customer service response - Thank you for your feedback, Tommy. We're glad Benjamin was cordial and knowledgeable, and we apologize for the lack of personal interaction with our AI services.
Sears Home Services on 1778713984713
raymona D,
Customer service response - Thanks for the great rating, Raymona! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1777418324796
Our service technician was fine. He was prompt and thorough. So my review is not towards him, but rather your unethical policy. Sending a tech to our home NOT having ‘electrician’ experience did not do US any good, yet we still had to pay the upfront fee for the diagnostic testing of $119.00. That’s a chunk of change for some of us, ESPECIALLY since we already knew there was a problem with our Maytag dryer. If you’re going to insist upon a $119.00 diagnostic fee UPFRONT, then please send technicians with the capability of FIXING the issue. Otherwise, you all performed highway robbery like so many other companies, which is very sad. I’d like to charge YOU the same amount for simply wasting your technician’s time as well as mine!
Tracy B,
Customer service response - We apologize for the inconvenience, Tracy. We appreciate your feedback on the diagnostic fee and technician experience, and we'll work to improve our services. Please contact us directly so we can address your concerns further.
Sears Home Services on 1749083167391
Repair service was great! I wish they could give a narrower timeframe for arrival other than 8a.m.-5 p.m. . They only call directly before they are about to show up.
evan F,
Customer service response - Thank you for your feedback, Evan! We're glad you were happy with the repair service and appreciate your suggestion for a narrower arrival timeframe.
Sears Home Services on 1747701017128
Repair assessment was great, but Kenmore product is junk. Don’t buy Kenmore. I gave it 4 stars because the repairman was great. For the product there are no negative stars that I could post.
Kathy M,
Customer service response - Thank you for the positive feedback on our repair service, and we're sorry to hear about your dissatisfaction with the Kenmore product. We appreciate your 4-star review and your honest thoughts.
Sears Home Services on 1722418682605
