1370 Flemingsburg Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Emily S
Our Technician Bryan was very helpful and knowledgeable!! Had us fixed up and ready to go in no time!!! We really appreciate all of his help!!!
Customer service response - Thank you for leaving a review! We're glad to hear that Bryan was helpful and knowledgeable in fixing your appliance quickly. We appreciate your kind words and your business.
Sears Home Services on February 08, 2024
Amanda D
Garietta V
Loretta S
Stephen S
Phillip was competent, clean, polite, friendly… he did great work and fixed the problem.
Leonard T
Professional and on time
Customer service response - We appreciate your feedback about our professional and on-time service. Thank you for taking the time to leave a review.
Sears Home Services on January 16, 2024
Danny
Gregg was very friendly and helpful but he did something that we were not award of. He signed my name to a potential damage document without letting me or my wife know anything about it. I would not know if it hadn't been sent to my email. Also, he told us there is a 90-day guarantee on the repairs but on the document sent to me it states 30-day. Which is right one?
Customer service response - Thank you for your feedback, Danny. We apologize for any confusion and will look into this matter. Please contact us directly to clarify the warranty details and address your concerns.
Sears Home Services on June 08, 2025
Wanda T
This the 6th time you all have come to work on the same issue (ice maker). We’ve been told you’ll come work on it every week before replacing the refrigerator, like your warranty contract says. Sad business Sears!
Customer service response - We apologize for the repeated visits and inconvenience, Wanda. We appreciate your feedback and will work to resolve the issue as soon as possible.
Sears Home Services on April 01, 2025
Tina H
Out washer is under factorul warranty. The sales rep that scheduled the appt never said there would be a charge to come out. They never said they couldn’t do warranty work for Whirlpool. We said the washer was 2 months old. I would like to speaker to someone to make a complaint.
Customer service response - We apologize for the trouble you've faced, Tina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 20, 2025
Jc L
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on April 22, 2025
