1370 Flemingsburg Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Stephen S
Phillip was competent, clean, polite, friendly… he did great work and fixed the problem.
Leonard T
Professional and on time
Customer service response - We appreciate your feedback about our professional and on-time service. Thank you for taking the time to leave a review.
Sears Home Services on January 16, 2024
Danny
Gregg was very friendly and helpful but he did something that we were not award of. He signed my name to a potential damage document without letting me or my wife know anything about it. I would not know if it hadn't been sent to my email. Also, he told us there is a 90-day guarantee on the repairs but on the document sent to me it states 30-day. Which is right one?
Customer service response - Thank you for your feedback, Danny. We apologize for any confusion and will look into this matter. Please contact us directly to clarify the warranty details and address your concerns.
Sears Home Services on June 08, 2025
Wanda T
This the 6th time you all have come to work on the same issue (ice maker). We’ve been told you’ll come work on it every week before replacing the refrigerator, like your warranty contract says. Sad business Sears!
Customer service response - We apologize for the repeated visits and inconvenience, Wanda. We appreciate your feedback and will work to resolve the issue as soon as possible.
Sears Home Services on April 01, 2025
Tina H
Out washer is under factorul warranty. The sales rep that scheduled the appt never said there would be a charge to come out. They never said they couldn’t do warranty work for Whirlpool. We said the washer was 2 months old. I would like to speaker to someone to make a complaint.
Customer service response - We apologize for the trouble you've faced, Tina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 20, 2025
Jc L
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on April 22, 2025
Cheryl F
The service person was very nice. But the refrigerator stop functioning 2 days after the repair
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on April 13, 2025
Sarah S
This whole experience was very frustrating. I realized the wrong address was recorded the night before my service. So I began chatting, calling, and texting each number and website I was given to change the address. But everything was automated and would not allow me to change the address. I finally left a note for the technician asking him to call before heading to my home. He did and when I explained the situation to him he called his boss only to be told that he was also not allowed to change the address. The technician was sweet and sympathetic to the situation but could not help. All the automated stuff messed up the entire situation and my dishwasher is still broken and I have not been able to figure out how to change address or schedule a new appointment.
Customer service response - We apologize for the trouble you've faced, Sarah. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 14, 2024
Janet S
Greg was so nice and he installed the parts. We listened to the dryer for 20 or 30 minutes, it ran quietly. Later I put cloths in to dry and I heard the same noise! Now the noise is just like it was before the new parts. More parts have come. What do I do with them?
