3000 Mall Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Awesome technician
He was very polite and explained in detail what was wrong with my washer.
Reba H, Georgetown, KY
Great work
He had to pretty much rebuild our whole microwave and did a great job!
Kristin G, Georgetown, KY
Ice maker replacement/repair
Jonathan was super helpful and accommodating. He also got the job done super fast!
Kristin G, Georgetown, KY
Wonderful!!
Ethan was very kind and very professional! He quickly determined that the original diagnosis was incorrect and both diagnosed and fixed the problem immediately. He was very thorough and tested my washer to make sure it was working properly. It was! He did an excellent job!!
Pam H, Covington, KY
Awesome
Our refrigerator and freezer were broken for a month. One tech came and said he wasn't qualified to work on it. Josue had it fixed in 10 minutes! I am beyond happy.
Jennifer H, Union, KY
Clothes washer repair
Ethan arrived at 10 am and was friendly and professional. He evaluated the washer, identified the broken part and fixed it. He did not create a mess or problem. I would highly recommend.
Nancy S, Union, KY
Great service technician
Friendly, professional, expedient, neat. Would have this same tech again.
Karen S, Falmouth, KY
Dryer repair
Ethan was efficient and professional. He called 30 mins prior to arriving and was nothing but polite.
Rebecca O, Independence, KY
Johnny G
Did a great job Third time was the charm
Margaret N, Winchester, KY
Repair of my furnace
I recently had a technician visit yo repair my furnace. He was very professional and gave explanations in detail to us. My understanding from his visit tge repairs he made were related to my thermostat. We had a new furnace installed in Nov 2022. It was under warranty through Sears Home Warranty. My understanding is tgst the previous technicians had installed my thermostat as a heat pump and I have a high efficiency gas furnace. This was the cause of my current problem. I feel I should be reimbursed for the 100.00 fee for a service call. I appreciate the time and consideration of this. Thanks
Brenda H, Winchester, KY
