3000 Mall Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Eric S
Robert was knowledgeable and polite. He wasn't able to repair my unit but he was able to tell me what the problem was and how it could be repaired (repair was too expensive).
Customer service response - Thank you for your feedback, Eric! We're glad to hear Robert was knowledgeable and polite, even though the repair wasn't feasible.
Sears Home Services on June 09, 2025
Thomas M
Darryl is an excellent repairman. He worked quickly and professionally. He explained the issue and even showed me the worn out part and the replacement part. He swept the work area. It was a pleasure to have him in our home.
Customer service response - Thank you for your positive feedback, Thomas! We're happy to hear Darryl provided excellent service and took the time to explain the repair process.
Sears Home Services on June 03, 2025
Dianna S
Excellent! I would recommend him to anyone, but the AI and Chat Bot was maddening. There is no actual person to contact , no actual telephone number or company address to check on your service request. Because of that, I will probably have someone else work on my mower. I wish Steve worked for a different company.. He was great!
Customer service response - Thank you for your feedback, Dianna. We're glad to hear Steve provided excellent service, but apologize for the frustration with our AI and chat system.
Sears Home Services on June 02, 2025
Bratene W
Bob was very knowledgable and explained our current situation with our failing heat pump. Great guy!
Customer service response - Thank you for your positive feedback! We're glad to hear Bob was knowledgeable and provided great service.
Sears Home Services on May 27, 2025
Robert M
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 20, 2025
Thomas F
Quick and thorough service!
Customer service response - Thank you for your positive feedback, Thomas! We're glad to hear you received quick and thorough service.
Sears Home Services on May 09, 2025
Pat S
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on April 28, 2025
