3000 Mall Rd Reviews

Didn’t seem to know what he was doing. I had to tell him how to make it get certain failure codes. When he got everything back in place he found a part laying on the floor and had to take it apart again. Then we he got things back together. I had to show him that it needed line up better under the cabinet.

Paid the bill but did not really determine what the problem actually was . Was disappointed

I had to reschedule the appointment because the parts ordered by the technician have not yet arrived. No one can tell me the status in regards to when they will arrive. I was reading my messages today and the new rescheduled date doesn’t show up. I’m not having any luck being able to talk to a live person. We already wrote the check for parts and service over $500 dollars.

The technician made a terrible mess that took me 2 hours to clean up! And, he did NOT fix my problem. Will never call them again!

Parents bought a brand new Samsung refrigerator from Home Depot (who is also refusing to offer a solution or result) 2 days before Thanksgiving, the freezer stopped working before Easter, it’s been over 3 weeks since the top portion/refridgerated part has worked. My parents are taking off work to be home for a Sears repairman to come, the first repair man was completely unprofessional and was on the phone the entire time complaining about having to take the back panel back off after he had already put it back on, wait a week for the part to come in, 4 days later another repair man shows up and puts it on, it doesn’t work, 2 weeks later, they offer a “virtual visit” That is also useless/ no result or resolution, and now they’re saying it’ll be another 2 weeks before someone can come out to fix “what sounds like the main control board to me. “ Over $2000 wasted, going on 3 months now without a refrigerator in 2026. Blows my mind how everyone wants to pass the blame instead of provide any kind of service. 0/10 would recommend

HorribleThey didn't show up for 3 days , like they were supposed to they kept telling me every couple hours, they'd be there and little bit never showed up.I missed work and everything.And then when they showed up , the guy said he wasn't for sure , but he thinks it might be a motherboard going out

We have been trying to get our dryer fixed for almost 3 months now. The rep came yesterday and replaced the tub and another part and it still does not work right. put clothes in dryer right before going to bed last night and the dryer was still running this morning and showed it had 1hr 4min left.

Horrible. Gave an 9 hour repair window, which is bad enough, then added another 4 hours. No one to call. Awful automated call system and website. DO NOT USE THIS COMPANY.

We have home warranty and sears repair was the service provided. No wonder sears went out of business and I can tell you sears appliance repair will soon follow. First off you can’t reach anyone. It’s all automated. No matter what number you call it all goes to the same place with zero help. Service came out to inspect our dishwasher and the gentleman told us it was our drain pump. After 2 no call no shows finally got him out to replace the pump. Next morning same error LC code. Got another technician out the next week different guy. The gentleman was telling us how bad sears has become with this AI with scheduling, unhappy customersand and how frustrated he is having to fix other sears technicians jobs. He told us it was not the drain pump but the fact that it needed to be leveled and if off by the slightest the sensors would trip code. Woke up next morning same error LC code. Got the 1st guy out the following week. Remind you he’s looked at it twice and told us it was leaky seal. Part came 2 days later. 3rd different technician came out to tell us the other technician ordered the wrong part. Absolute joke. I had to put 1 star to post other wise Zero stars. Do better.

Technician never showed up and they cancelled my appointment without telling me why. When I called Sears you can't talk to a live person anymore so it was completely useless