3000 Mall Rd Reviews

My refrigerator wasn't cooling properly. The Sear's technician arrived in a pickup truck with no company name. I'm thinking well he will have no parts. He came in carrying only I believe a meter in a case and a screwdriver. It became clear immediately he was not familiar with the refrigerator. His diagnosis was the compressor wasn't running. Really. If the compressor wasn't running the refrigerator wouldn't be cool at all. He said the start capacitor should be a 12mf and in measured 9mf. Really. I am an electronic technician with over 40 years' experience, just am not familiar with refrigeration. He gave me an estimate for repair of $517.00. I declined and called another company. This technician took the refrigerator apart and discovered the evaporator was frozen. If I would have went with the Sears tech I would have spent $517.00, and it would not have fixed the problem. The Sear's tech seemed out of it. Acted odd. I will never use them again. I had to give 1 star so the web page would allow me to select "Post" otherwise I would have given them no stars.

Not there

No technician showed up to the scheduled repair, and there was no human to contact about this.

Sorry I can't give Sears a "O". Scheduled for last Tuesday, received a note that they would be there to service our fridge between 10:37 PM and 0:21 AM. We rescheduled to Thursday. On Thursday received a note that I had asked to be rescheduled again (I had not) and rescheduled for Friday. Today is Friday, it's 5:42 PM and no one has called or shown up. I tried contacting Sears and all you get is an AI Virtual Assistant who mouths the same thing over and over and will only allow you to reschedule or cancel BUT NEVER TO TALK TO A REAL PERSON. I even went online and found a note from Sears: Do you need to speak to a real person. Yes; well you are connected to the same AI virtual assistant. No wonder Sears stores went out of business. If this is an example of their service, I expect the same thing to happen.

I had no problem whatsoever with the tech who came to check my water heater however, He knew nothing about the charge or why it went from 119 up to 190. The only thing he did was verify yes indeed my warranted water heater was leaking! I give Bobby a five star and I give Sears one star! This is not the Sears I depended on for years. What a shame it is so hard to get your warranty honored now that the company is basically gone.

I have an ac problem and sears has not been helpful at all. They were recommended by my home warranty company. As soon as the tech found out I had someone else work on it a week before he immediately told me to just call them and basically offered no help after that. And now they told my warranty company they were going to come do a leak check, but I have not heard anything. This company has been nothing but a headache to work with. And their "customer service" is atrocious, claiming there's not a supervisor to be connected with. And there are no notes that I had called them Monday and was told 24-48 then. So I waited, and called back Thursday, no notes and it's going to be another 24 hours. What a joke.

Horrible overall but the technician(was great).Sears said he was coming on May 2nd but he didn't know as he was waiting for the parts.Then they told me that I was suppose to have the parts so I couldnt schedule another appt. Until I had the parts.I was NEVER suppose to have the parts.The next scheduled date(May 13) was cancelled by sears and moved to the 15th but they didn't clear that with me.I was finally able to reschedule the job for May 20th.During it all...it was almost impossible to speak to a real person even though I tried a dozen different Sears phone numbers.I was pro Sears for over 40 years but this has killed those good feelings.I paid in full around April 25.Since it was done 3 weeks later than promised,I had to pay a company to mow my lawn 5 times at $40 each.Bad experience mostly because I could not get anyone to call me even after I begged to speak to a supervisor.Glad it's over.Once again the technician was great.

Could not get an answer-they insisted on a service call.Was just trying to set clock.