3071 Dixie Highway Reviews

This was a horrible experience. First they give you a window between 8am - 5pm. Then I check status and the eta is 7:30pm. Then I check status again and all the sudden my repair request shows that it was cancelled, but the maintenance for dryer, which I really didn’t want was still active. I tried to call about 20 times and only got an automated system that only had me enter numbers but never got to an actual person. Then I get a notice that the repairman has arrived…which he never did, nor did I ever get a call explaining why the service I requested was cancelled. Then to top it all off they send me a link to this review asking me how my technician / service was. How ridiculous. All I know is I better not see a charge on my bank statement. I will never use Sears again, nor recommend them. For such an established company this experience has left a very poor impression on this once reputable company!! Also I wouldn’t even give this one star but you can’t post a review with selecting at least one.

The technician found a broken wire and thought he fixed the issue, but he also used a 5v fuse for 3v, leading to burning smell from a overheated furnace and fire risk of my home. Eventually did not fix the problem and made it worse. Not professional at all.