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804 S 4th St Reviews
Read reviews from customers who used our services at 804 S 4th St
Total reviews
79
Average Rating
4.3/5
Tech came in and said the power outlet was only showing 120 volts. He then charged me $119 and left. I tested the power outlet and it returned 240. Feeling like I have been ripped off. Tried to call and talk to a supervisor and could not get past the AI. Do not recommend at all.
Darrell C,
Customer service response - We apologize for the trouble you've faced, Darrell. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745297271210
Absolutely no reason to get a warranty when purchasing products from them. They DO NOT commit to what they say.
G’osha G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1735532503208
We waited 3 days for a technician to come out. On the day of the appointment, we received a confirmation email in the morning that they would be coming out to perform the repair. Two hours later, without cause or contact from the company, our repair was rescheduled for 7 days later. We are an animal shelter and going an additional week without laundry service available would make an unbelievable mess. We called to ask why our appointment had been moved and to see if there was any recourse and were completely stonewalled. Give anyone BUT these big corporations your business.
Chuck G,
Customer service response - We apologize for the trouble you've faced, Chuck. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727322372203
Sear’s warranty sucks. I spent thousands of dollars on my master protection plan but can not get a replacement. Never will I purchase from Sears again. Do not buy their warranty.
Johann C,
Customer service response - We apologize for the trouble you've faced, Johann. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724295062288
I have a refrigerator that confirmed by LG needs a compressor. They will not give me a price to replace a compressor over the phone. They want to come out and confirm this charge me $119 to confirm something that is already confirmed. Then come back out to fix it at another time. Horribly inefficient when they could just give me a price over the phone.
Clay D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718153986979
Catherine P,
Customer service response - Thank you for your excellent review! We truly appreciate your feedback and are grateful for your support.
Sears Home Services on 1707362374979
Didn't fix the problem
Richard K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707379357246
Bought a mower and the company does not want to honor a warranty that is still active. Don't buy from this store
Hccc2010 C,
Technician never showed up. I stayed home from work and never received a call. I have scheduled 4 appointments with Sears and a technician came one time and no showed the other times. I had to miss work those times as well. This is terrible and I have no faith in Sears to fix my refrigerator. Terrible service and terrible attitude. I would give Sears a negative rating if I could. My refrigerator is still not working properly. I am sure Sears doesn’t care and will never make it right.
Patrick P,
