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804 S 4th St Reviews
Read reviews from customers who used our services at 804 S 4th St
Total reviews
79
Average Rating
4.3/5
Ian was informative.professional and knowledgeable.
Bettyann M,
Jackie B,
Joey L,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1707174376989
Repair men were great, very professional. Sears rescheduled 6 times before returning for my final repairs.
diana S,
Customer service response - Thank you for your feedback, Diana. We're glad to hear the repair men were professional, and we apologize for the rescheduling issues.
Sears Home Services on 1762131114949
Donald R,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1724565199780
Bobby the Service Tech was great.
Deanna K,
Customer service response - Thank you for acknowledging Bobby’s great service! We're thrilled to hear you had a positive experience.
Sears Home Services on 1711927063184
Durbins B,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1749083370427
My Technician Johnny has been fabulous and easy to work with while at my home. However, my experience with scheduling and inability to talk to a real person has been terrible. My refrigerator has had a new compressor, new evaporator, and now a new condenser has been ordered. Because I can't talk to a human it has been difficult to explain that this is the same claim and the AI wants to charge me an evaluation fee every time. I have had multiple times where no one has showed up for the appointments or they are rescheduled at the last second. I am now at 2 months without refrigerator and it is still not fixed or replaced.
Shane T,
Customer service response - We apologize for the trouble you've faced, Shane. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777855838151
Technician seemed to know what he was doing. But, since he finished yesterday at approximately 3pm, my dual ice maker has now produced any ice. So. I’m not happy.
William W,
Customer service response - Thank you for your feedback, William! We're glad to hear our technician was punctual and polite, and that he was able to adjust your fridge doors properly.
Sears Home Services on 1757033367865
Failed. Technician came, replaced fan, left. The error message returned and the refrigerator still doesn't work properly
David S,
Customer service response - We apologize for the trouble you've faced, David. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749175165397
