804 S 4th St Reviews
Showing most recent reviews from verified customers of Sears Home Services
John M
Technician was polite, quick & thorough! We just hate we’ve had to go thru ALL these technicians b/c Sears products are so poorly built & customer service is terrible! You’d get better customer service via phone if you called The White House! My wife wishes we’d never bought this fridge. Oh but wait, this isn’t the original fridge we bought. Sears said that one couldn’t be fixed so they replaced it with a much smaller fridge. My wife says don’t buy from Sears!
Customer service response - Thank you for highlighting the professionalism of our technician. We're sorry for the frustrations you've had with your appliances and appreciate your patience and feedback.
Sears Home Services on July 07, 2024
Kimberlee P
Did a quick and efficient job.
Customer service response - Thank you for acknowledging our quick and efficient service. We're glad we could meet your expectations!
Sears Home Services on July 02, 2024
Lloyd J
Knowledgeable and encouraging
Customer service response - Thank you for your kind words; we're glad you valued our knowledgeable and encouraging service.
Sears Home Services on June 30, 2024
james R
Customer service response - A big thank you, james, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 30, 2024
Bob D
He did a great job. It’s the people at the office that screws everything up. There are no telephone numbers that you can get a contact with anyone. They screwed up our appointments three different times when the service man came he was great but my appliance was down for over a month and it wasn’t his fault. It was the office fault.
Customer service response - We deeply apologize for the confusion and inconvenience caused by our office's mismanagement of your appointments. We appreciate you acknowledging the technician's hard work and are grateful for your feedback to help us improve.
Sears Home Services on June 11, 2024
Mike J
Noah arrived on time, got the part replaced, and our oven now works again.
Customer service response - Thank you for highlighting Noah's punctuality and efficiency. We're thrilled to know your oven is back in working order.
Sears Home Services on June 11, 2024
John C
Johnny was called out for the 2nd time and was very polite and knowledgeable. It was the 1st American Home Warranty part that was very poor.
Customer service response - We're pleased to hear Johnny provided excellent service during his visit. We regret the issues you've had with the 1st American Home Warranty part and will look into this matter. Thank you for your feedback.
Sears Home Services on June 03, 2024
Anita G
Customer service response - Thank you so much for the fantastic 5-star rating, Anita! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on May 29, 2024
Mary A
Brent B was very kind,courteous, and helpful. He knew just what to do and fixed my clothes dryer in sufficient time. He did a superior job.
Customer service response - Thank you for your review, Brent B. We appreciate your kind words and are glad to hear that our technician provided excellent service in fixing your clothes dryer. We value your business and look forward to serving you again in the future.
Sears Home Services on February 15, 2024
Katherine A
Ian was excellent. He had to come out twice because of the need to order a part. It was frustrating to be completely rescheduled three weeks out, a couple of times. Not his fault but very challenging to get hold of anyone to talk to.
Customer service response - We apologize for the frustration you experienced with our scheduling process. We appreciate your patience and feedback, and we will strive to improve our communication in order to provide a better service in the future. Thank you for taking the time to leave a review.
Sears Home Services on February 02, 2024
