2625 Scottsville Rd Reviews

Tech was quick with repair

Frank was timely, courteous, and professional. He diagnosed the problem quickly and, once replacement parts arrived, had the unit repaired in no time.

JUSTIN F. WAS A COMPLETE GENTLEMAN, AND EXTREMELY COURTEOUS! HIS PERSONABLE ATTITUDE AND DEMEANOR MADE ME FEEL GOOD ABOUT MY REPAIRS. GREAT GUY, KEEP UP THE GREAT WORK! FONTAINNE

Frank our service repairman was great. The only reason not a 5 is not being able to talk to a person when scheduling. We found out is wasn’t repairable and we are getting a refund for the original part. Only cost is for the first service call.

This turned into a very unpleasant experience which is still currently ongoing. My refrigerator wasn’t repaired on the first visit. When the second technician finally arrived he informed me he couldn’t complete the repair because the warranty company must refile the claim as re‑work. Is it just me, or does getting paid twice for the same repair that was never fixed to begin with seem morally wrong. If the problem wasn’t resolved the first time charging again isn’t a new service it’s a failure to deliver on the first one. Payment should be tied to successful resolutions not repeated failed attempts. Nevertheless, I did as instructed and went through the warranty process again. After the appointment was re-scheduled and confirmed a window time frame was given for Monday, June 29th between 8am-5pm in which the technician failed to show up or even call to say they weren’t coming! What makes this even more frustrating is that this provider relies entirely on automated Al representatives instead of human support. So when an issue falls outside the norm and actually requires critical thinking, the system simply can't understand to resolve it. This entire repair has now dragged on for more than three weeks with lots of unnecessary back‑and‑forth. I really hope my warranty company reevaluates their relationship with this service provider. The sad part is I actually used to be a fan of Sears back in the day it’s unfortunate to see just how much their service has deteriorated over the years.

This is the worst Appliance Repair business I can ever think of. The repair man are good. It’s the company you cannot get a hold of them.They were all really bad and then they went AI and now it’s ridiculously bad they make appointments and don’t keep them. It’s been three months. We’ve finally got them to install the part. Who knows if that fixed it we’ll find out in 24 hours.

I scheduled for an appointment on April 22 and it gave a time slot of 8am-5pm. We waited all day for them to show and they were a no-show. Tried to chat with automated scheduling ai and it kept saying the appointment was set for April 22, yet we had a no-show. At one point it showed an appointment time of 11:40am, but once again they never showed up.