2625 Scottsville Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
billy C
Problem quickly diagnosed, parts on truck, repaired in short time, washer works like a champ. What more could you ask for?
K C
JUSTIN F. WAS A COMPLETE GENTLEMAN, AND EXTREMELY COURTEOUS! HIS PERSONABLE ATTITUDE AND DEMEANOR MADE ME FEEL GOOD ABOUT MY REPAIRS. GREAT GUY, KEEP UP THE GREAT WORK! FONTAINNE
Natalie L
I scheduled for an appointment on April 22 and it gave a time slot of 8am-5pm. We waited all day for them to show and they were a no-show. Tried to chat with automated scheduling ai and it kept saying the appointment was set for April 22, yet we had a no-show. At one point it showed an appointment time of 11:40am, but once again they never showed up.
Customer service response - We apologize for the trouble you've faced, Natalie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 23, 2025
J L
Made an appointment via online, got confirmation text that technician will come 8am-5pm. Nobody showed up and I waited all day not able to do anything. Tried calling phone numbers, which were all automated messages and couldn't get to talk to anyone. Very frustrating. I should have used different company rather than wasting time just waiting.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 22, 2025
Randy U
Dude bet showed up this time or last
Customer service response - We apologize for the trouble you've faced, Randy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 19, 2025
Don C
I had a scheduled, confirmed service appointment for 1/7/25 between 8:00 and 5:00. It was a no-show without a call or notification. I had to remain at home the entire day for no reason. When I contacted them after 5:00, I was told a service person was never assigned to me. I have been rescheduled for another date.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 09, 2025
Tammy Y
My washing machine has been tore up since july 19th made a appointment to come and fix for july 25th nobody came or called. Then had another one for August 2nd same thing never showed up. Then made the one for today and the technician came put the piece on and left. He did not hook up to make sure it was fixed. I had to wait until my husband was home to hook up. It's not fixed it still won't do anything. I am very disappointed with this extended warranty company. I do not recommend them to anyone
Customer service response - We apologize for the trouble you've faced, Tammy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 08, 2024
Jeff F
Technician did not show. I am sick of this. This is two times in a roll that the tech was a no call no show
Customer service response - Thank you for taking the time to bring this to our attention, Jeff. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 26, 2024
