2625 Scottsville Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Don C
I had a scheduled, confirmed service appointment for 1/7/25 between 8:00 and 5:00. It was a no-show without a call or notification. I had to remain at home the entire day for no reason. When I contacted them after 5:00, I was told a service person was never assigned to me. I have been rescheduled for another date.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 09, 2025
Tammy Y
My washing machine has been tore up since july 19th made a appointment to come and fix for july 25th nobody came or called. Then had another one for August 2nd same thing never showed up. Then made the one for today and the technician came put the piece on and left. He did not hook up to make sure it was fixed. I had to wait until my husband was home to hook up. It's not fixed it still won't do anything. I am very disappointed with this extended warranty company. I do not recommend them to anyone
Customer service response - We apologize for the trouble you've faced, Tammy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 08, 2024
Jeff F
Technician did not show. I am sick of this. This is two times in a roll that the tech was a no call no show
Customer service response - Thank you for taking the time to bring this to our attention, Jeff. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 26, 2024
