Appointment Lookup
802-552-4364
7700 E Kellogg Dr Reviews
Read reviews from customers who used our services at 7700 E Kellogg Dr
Total reviews
294
Average Rating
4.5/5
Be prepared to wait all day long as you will not get a appt
Repair man was professional but the process of getting my ice maker repaired was terrible. I had an appointment last week, between 8& 5, and Noone came, no texts, no emails, no explanation. Waited all day long for nothing. I had to call the next day to reschedule. Wasted an entire day waiting.
Susan,
Wichita, KSUnknown
I have no idea how he was. Our appointment was supposed to be between nine and five. I got a voice message that said it was 8:45 and that the technician would be there in five minutes. I arrived at 8:52 and waited for six hours in my truck outside the home with no way to reach sears. The resident came home around 2:00 so I left. Later, I found the voicemail and tried to call the technician, but no answer. Apparently the technician was able to get into the home via the tenant. The technician later returned my text and said the refrigerator was fixed. It was extremely frustrating not being able to get a hold of Sears. There was no option to speak with a human. 6 hours of my day was stolen from me today.
Suzie W,
Wichita, KSInsurance worked
Maso was very courtesy, and the system was finally repaired after two weeks down. The area to improve is the troubleshooting that was not accurate, requiring to order two parts with each lead time.
Abelardo C,
Wichita, KSDidn't work
Came at the last second of the time slot 5p and we both needed to be somewhere at 6... So he rushed through and it was weird. He left and then called me after to sign stuff... And the ice maker he came to fix still doesn't work.
Melissa P,
Wichita, KSService
Aaron provided excellent service, we verified service and new part operation. But faulty part seemed to be legacy with refrigerator because 5 minutes after technician left. The new part quit functioning, while making it more difficult. Tried calling AE company for a return visit but was never able to get thru, so had to call AHS to obtain technician revisit. Still pending.
Thomas K,
Rock, KSVery poor service.
You were supposed to be here 8-5 on Friday May 22. I took the day off work to be here for your tech. No one showed up or called. So we had to spend another weekend ( three days) with no washing machine! I think that this whole thing was avoidable if the tech would have cleaned the filter on the first trip. I am a member of Choice warranty, and you darn near caused me to cancel my contract with Choice.
Randy R,
Rose Hill, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779925060258
5th repair service in the last couple months
Nice enough guy. Dishwasher still leaks. Scheduled the 10 service call. This company didn't show up for four of the service appointments.
Richard O,
Park City, KSCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1757972280478
Ice Maker Replacement
Ice maker still doesn't work. Not making ice. It has been over 24 hours. However Zac was very professional
Tom D,
Wichita, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1707502851557
No personal calls please
While repairing my fridge, tech was on the phone, speaker, talking to a buddy regarding personal issues. Yes, it was repaired but time and place for that stuff and it ain't during my repair. Again it was fixed
Matthew C,
Andover, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1703284339887
Z Line stove
The technician was not familiar with the stove or the reason for the repair.
Ben C,
Winfield, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695946183629