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9701 Metcalf Ave Reviews
Read reviews from customers who used our services at 9701 Metcalf Ave
Total reviews
690
Average Rating
4.8/5
Poor advance skills
He is not practical. Just like a robot. He doesn't have advanced trouble shooting capabilities to find the root cause of the problem.
Mahfooz H,
Overland Park, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719878842982
Poor service support.
The technician Elisha was good no issues with him at all. The one star rating is for your service company overall support, lack of communication, inability to manage specific service and parts needs and at some point your service company will realize AI can not run your service business and communicate with your customers. It took you 1 month and 4 separate visits to replace a broken washer timer with one that actually worked properly. That is unacceptable. Knowing that you purchased the rights to use the trusted Sears name, unsuspecting service customers like myself need to learn that the name no longer represents quality, trust or value.
Joe R,
Olathe, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1716335579491
0
Nothing good/ technician 0 experience
Tara R,
Kansas City, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1699131254891
owner
He told us to be very careful because the start button was fragile....but did not fix it. I would like for someone to actually come out and finish the repair since this button is almost broke.
Cathy P,
Archie, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699047172253
Outstanding technician
he Is a hard worker does excellent work,very helpful and very friendly.
Ilse R,
Leavenworth, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693949676647
He failed at both jobs and caused flood damage
He incorrectly installed the dispenser assembly. Then, he overfilled the refrigerant when working on the sealed system and we now have the high side of the refrigerant line freezing and causing water to leak on our hardwood kitchen floors every 12 hours during the thaw cycle. We had another repair company out today to diagnose the issue, but they weren't certified to work on the sealed system, so we'll have to have yet another appointment to clean up after James' mistakes. We'll also be reaching out to request coverage for the hardwood floor damage that was caused.
Benjamin L,
Overland Park, KSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693431189248
Didn't come in confirmed window, came 4 hours early!
Come when you say you will, not 4 hours early!!!
Susan R,
Overland Park, KSCustomer service response - Susan , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691863751242
Incompetent
I give this company a big fat zero.. they were contracted to fix my dishwasher. They were told the problem is at the end of the cycle…the technician came out and said he couldn't wait so he left and then said they couldn't duplicate the problem and closed the ticket.. horrible
Sherylortri A,
Lees Summit, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691702063666
Timing
Had an appointment between 8-5 Never received a text or call to tell me he was going to be late. Showed up at 5:45. Never apologized for delay. I understand appointments run late but a text would be appreciated.
Gina J,
Olathe, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691616670845
Worst ever there was not a zero rating
I was scheduled for repair of my gas range. My oven doesn't work and I was advised that maybe the electronic board would be replaced. Technician was a no call, no show. I spent 8 hours of my time, all day waiting for the technician to show up. My time was disregarded, customer service etiquette is to at least call and inform the customer of the status. The worst service I have ever experienced.
David M,
Olathe, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531271825