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9701 Metcalf Ave Reviews
Read reviews from customers who used our services at 9701 Metcalf Ave
Total reviews
690
Average Rating
4.8/5
Under warranty and told that they wouldn't fix.
Was told that the fridge was too dusty and unable to be fixed. I am going to cancel my warranty service I got talked into because clearly there was no effort made to actually fix the problem. What is the point of having the warranty if they won't fix the problem.
Garrett K,
Olathe, KSCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1761861156580
Service Didn't Happen
So Gary the service guy was great (I would have given him 5 stars), but he didn't provide any service because my under counter refrigerator isn't covered by the Sears Appliance Warrantee program! Too bad someone from Sears couldn't have told me that when I set up the repair or when I answered all of the text-bot questions, including providing the appliance model number! I took a day off work to wait (8:00 to 5:00) to just have Gary come and tell me he cannot work on my appliance! It's still not fixed and probably the most cost effective way to handle it is to buy a new one! The appliance is less than 4 years old. What have (new) appliances come to if you can't count on them to work longer than 4 years or expect them to be fixed for less than they cost? Just terrible all around!
Michelle P,
Kansas City, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1753488587140
Awful Experienxe
It took over a month for my dryer to get fixed. When the part was delivered they broke another part trying to assemble it. I would have been fine. I understand things happen but then they rescheduled the appointment 4 times before they finally got it fixed. On top of all of that the customer service was absolutely no help. They continued to keep me at the end of the day even though I asked to be moved up each time. In total I had to take 6 days off work and make countless trips to the laundry mat. Then, they left their trash from the repair. It was truly awful.
Cody M,
Basehor, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750973934808
Unacceptably Slow
This repair took over a month to complete. Shame on you...
Harris W,
Kansas City, MOCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749332218813
Terrible service
Tech says he knows nothing about unit and is unable to repair. Tech made report saying that we didn't want part installed and closed report. Now we still have appliance to isn't functioning and nobody following up. We are very unhappy
Dwight S,
Lenexa, KSCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1748986664735
Failed repair
We have been visited 3 times by 3 different people. All of which have failed to fix the problem. Please send a qualified person
Chris C,
Kansas City, MOCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740091440996
Washing machine.
The Tec did not fix the problem. He didn't run the washer long enough to find where it was leaking. He told us to just clean up with paper towels what it happens again. Not the solution we were hoping for.
Willis E,
Shawnee, KSCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1731623819677
Problem not resolved
Dishwasher diagnosed with faulty water inlet valve. Tech replaced the valve but never checked the unit to ensure the dishwasher would cycle. The same error code is still displayed. I'm out the money, and still don't have a working dishwasher. Good luck getting a human on the phone too, only a voice machine to spin you in circles.
Michael M,
Leawood, KSCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1728423931758
Bad service
Technician come very late after appointment time and he left without intimating and didn't look into the problem
Sri,
Overland Park, KSCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1723240258365
Freezer repair.
tech never showed up. I took the afternoon off work to handle this and lost 5 hours pay plus the rest of the meat in the freezer. This was my first call to Choice Home Warranty and I'm not pleased.
Ted B,
Shawnee, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1722289545485