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9701 Metcalf Ave Reviews
Read reviews from customers who used our services at 9701 Metcalf Ave
Total reviews
690
Average Rating
4.8/5
Lied and tried to leave the house without finishing the job
This was for a washing machine repair. The AI scheduling is absolutely terrible. In addition, by the time I finally got the repair done, the technicians who came tried to leave the house without putting things back the way they found them. My washer and dryer are stacked together. My sister was here at my house for the repair. They told her that my dryer hadn't been hooked up and they wouldn't be hooking it up for me and they left the house. She questioned them about it, but they insisted it had not been connected when they got here. That was an absolute lie. The dryer was fine and I had been using it the night before. Furthermore, I had plumbing work done a few months ago where the dryer and washer stack had to be removed, and the plumbers were able to put everything back without an issue. These people are appliance repairmen for crying out loud! She flagged them down, and they came back and repaired it which is why this is not a one star review. They were surly and rude about it. This was insult to injury, as I already had a very unsatisfactory experience with Sears in general. I will avoid buying Kenmore products in the future, because I never want to have to use Sears Home services ever again. This brand deserves to go out of business entirely.
Margaret L,
Kansas City, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1772171199835
not sure
The part that was repalced, doesnt burn inside the ring lines its off , so either the part is off or the placement is off.. and the knobs that turn on the area is hot.. so i think there is a recall on this
Ajit S,
Overland Park, KSCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1769127610576
what does this mean
Got a quote in december.had tech order the part paid him the quote paid him for the part.Got the part next day. he shows up and says where is the other part. you ordered it this is what i got I told him Didnt work he had to come back a3rd timeNow it works fine. /Now 2 months later i get a bill for 329.00 your website says all work nas to be paid for as soon as job is done. thats what we did the first day. if we agteed to the quote there was no charge for estimate
Kathleen T,
Shawnee, KSCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1739830850792
Charged too much
I was charged over $400 for labor cost in which my technician was only here 20 minutes. No parts included. I was not informed of the cost until the bill he concluded his work. Pretty pricey. Sears manager promised to call me and did not happen. Can Sears help me???
Stephanie W,
Lenexa, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723855182530
LED lights out in Kenmore refrigerator
Samuel was great. Honest and knowledgeable. Showed me what was wrong and submitted an estimate.
James C,
Olathe, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1711490836159
Failed to put oven back in place
Called sears - the stove was pulled out from the wall by the service man. I was told someone would return today to push it back into place as my husband has had back surgery and can't lift. No one called back or returned.
Kevin B,
Leavenworth, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1700778333515
LG washer service
If Sears is going to advertise the LG authorized service provider then they should honor the manufacturers warranty. Very disappointed that my machine has a 10 year warranty and they tried to charge me almost $900 for a new motor, that is still under manufacturers warranty. As a senior leader of a company that has way too many ASA agreements with manufacturers, we not only honor the manufacturers warranty, but file for the warranty issues. So this disappointment cost me the service call fee, and will never use Sears again. As a final thought, when I asked the repairman about the ASA warranty, and explained how it should work, he was very clear on the fact that Sears doesn't do this, and only honor their own warranty.
Joe A,
Overland Park, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1772171152163
HELP
Washer still doesn't work. Same thing happened 6th repairman showed up replaced a part that didn't need replaced. Didn't stay for the full cycle, washer stopped at the spin - again. We keep getting the uL response as usual. Obviously the problem is deeper than some part they keep replacing - its the brains of the machine, but no one listens or makes the effort to figure out the real problem. Very disappointed, will probably post on yelp to not use this service.
Tracy S,
Overland Park, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1767064323071
parts i have been waiting for repair on a icebox since 11/10
Your driver left parts behind, not his fault. The company's choice home warranty is the worst
Deborah C,
Kansas City, MOCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765579195346
Water softener service
The technician came in, looked briefly at our water softener that was holding water and not working and said he would have to throw $700 in parts at it. He told us just to buy a new unit. After he left, I cleaned the drain hose, pushed the recharge button and it works fine. Your technician did not provide a bit of service. He never even attempted to work on the unit. I would like to be reimbursed for my $125 service charge as he did nothing but tell me to buy a new unit. Very disappointed.
George F,
Overland Park, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1762988530951