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9701 Metcalf Ave Reviews
Read reviews from customers who used our services at 9701 Metcalf Ave
Total reviews
690
Average Rating
4.8/5
Good service
Good and efficient service. I am satisfied with the experience.
Erick P,
Gardner, KSOkay
I like that there are automated tools, but we waited 2 hours today waiting for repair, because of bothe email, and automated calls. Only to find out later via phone call that the system "required" that entry in order for the repair technician to close our ticket as "no part available." I would have liked a call at the beginning so I wasn't expecting a repair visit and waited 2 hours.
Deborah M,
Olathe, KSDino was fine...
Dino was fast and washer currently working. However, Sears Customer Service overall is HORRIBLE. You can only interact with AI and it is no help at all. Options for an update on technician arrival are null in void. Not customer friendly... Good luck!
Anjanette H,
Grandview, MO2nd trip
Today was his second visit for the same issue. When he left yesterday he did not check to see if the unit was still leaking, told us to fill it and run it. Of course it leaked so he had to come back out. Other than that he was ok
Rebecca A,
Peculiar, MOGE Refigerator
He did a very good job fixing the cooling problem but, our ice maker isn't working now. We need someone to come out to see maybe something got unconnected during the service call.
Loretta S,
Overland Park, KSGreat service technician
Gino diagnosed the problem, checked to make sure that he had the part and installed it quickly. Great experience with this service technician.
Glen S,
Grandview, MOWasher repair.
The person who tried to repair the washer was very thorough my wife said but the problem didn't show. So we did not get the problem resolved.
Willis E,
Shawnee, KSSamuel Fridge Repair
Samuel seemed very nice and knowledgable, however the ice maker is not working now since he serviced it. We need for him to come back... I checked the ice maker this morning and its still not making ice. I wonder if the valve to the water supply is shut off and he didn't turn it back on.??? The valve I think is in the back of the fridge. Please call and come back out.. Not Happy at all!!
Olivia G,
Olathe, KSMediocre service instructions.
The tech pulled food out the freezer and left it out; said it needed to be fully defrosted but gave no instructions of how to do it. Didn't supply.bel packs or ice to keep frozen food safe. Did not address the ice maker or any other issues with the appliance.
Ronald H,
Kansas City, KSPart failed
The part has already fallen off. I was going to call in tomorrow. Need a whole new part if the part keeps falling off. Will only be available this week on Thursday. Maybe a new part can be located by then.
Donley B,
Leavenworth, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777334175105