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9701 Metcalf Ave Reviews
Read reviews from customers who used our services at 9701 Metcalf Ave
Total reviews
690
Average Rating
4.8/5
Great Oven Repair
Richard diagnosed the problem, ordered the part, and installed it. Some confusion on schedule since the original repair date was dropped at the end of the day and a new date was given for 5 days later. However Richard intervened and repair was completed the next day. I don't like that I couldn't reach a live person after the missed appointment and AI system goes around in circles.
John C,
Kansas City, MOGreat job
Quick to come, knowledgeable, friendly, and got the job done with success. Very impressed with getting service thru Sears.
Michelle H,
Waldron, MOTop tier technician
Our technician was excellent he was timely he was responsive and communicated and he was thorough and letting us know what the issue was as he was doing the diagnostic we really appreciate him and if I could give him 10 stars and a bonus I would thank you
Kenneth B,
Belton, MOAmazing
My experience was absolutely amazing. From the moment he arrived, his greeting was polite and professional, and he demonstrated excellent customer service skills. He clearly communicated what the issue was, walked me through the steps he was taking, and resolved the problem efficiently. I truly appreciate someone who takes the time to explain both the process and the solution. I am completely satisfied with the service I received today.
Michaela J,
Raymore, MOGood man
Thank you for your help diagnosing my dryers issues. You are a very nice person.
Serena P,
Olathe, KSVery pleasant and professional
Elisha was very knowledgeable about all of our Kenmore appliances. He was very prompt and took care of everything quickly and with no problems. We are so grateful for his help.
Josie R,
Lenexa, KSElisha was excellent.
He was prompt, friendly, courteous and did an excellent job.
Geraldine L,
Kansas City, MOReaponse
Technician was very good but took weeks to get the replacement parts needed and appointment was rescheduled multiple times. Communication was frequent but robotic. No luck getting meaningful answers from the robot and no human to pick up the phone at Sears apparently. But technician courteous, friendly and seemed quite competent. Diagnosed the problem quickly on first visit and then fixed it quickly on second visit several weeks later after parts had arrived.
Roger S,
Kansas City, MOFriendly
Very friendly. Explained what happened. What went wrong with it
Linda C,
Kansas City, KSRefrigerator repair
Hi, Jim was very knowledgeable about what needed to be repaired on my refrigerator. He was neat, clean, efficient, and friendly. I felt safe having him in my home.
Carol K,
Leawood, KS