9701 Metcalf Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Appliance repair
Tom was very helpful and pleasant! Enjoyed meeting him and and visiting while we were waiting for things to run their course thru the temperature checks for the oven! Thank you!
Claudia S, Shawnee Msn, KS
Great service
Your technician was very knowledgeable through difficult circumstances thank you so much
Terry F, Kansas City, MO
Amazing service!
Chinzig was awesome and went over and above and did a wonderful job!!!
Christi W, Olathe, KS
Great technician
Chinzig was a fantastic technician and did a wonderful job!
Christi W, Olathe, KS
Professional
What a wonderful man. So professional and helpful as he helped me understand the situation. Thank you! 👍
Timothy M, Lenexa, KS
Great
Great except the time he arrived was of indicated by the we. Site
Deborah D, Overland Park, KS
Maytag Refrigerator
Knowledgeable and efficient
Rhonda S, Overland Park, KS
Dishwasher
He was very kind and knew his business. Very happy
Greg L, Lenexa, KS
Knowledgeable and friendly!
Quick, knowledgeable, and friendly. Took a good look, was honest, and didn't try to oversell us!
Christopher P, Lansing, KS
Dino Saves the Experience
Dino is terrific. He communicated with us about the work, and he was resourceful and professional. Everything else about our experience with Sears Home Services was awful. Our first tech was completely unqualified to do the work, left a disassembled dryer on the floor, and communicated completely inaccurate information. In the 21 days that followed, we received a barrage of confusing/unhelpful texts and emails. Since there is no way to communicate with SHS, we were left to wait. On the original day of the follow-up appointment, SHS was a no-show. We got a bot to reschedule the appointment for the following day, and fortunately Dino was our tech. We were over-charged for the initial estimated service, so now we're assuming the process of a refund will follow the same path.
Brian M, Kansas City, MO
