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220 S Main Reviews
Read reviews from customers who used our services at 220 S Main
Total reviews
44
Average Rating
4.5/5
Brian is amazing!
DESIRAE G,
Customer service response - Thank you for your kind words! We're thrilled to hear you had a great experience with Brian.
Sears Home Services on 1719196194623
My technician was there when he said he would be. He was very friendly, efficient and professional even with interruptions from other technicians. Great experience.
Danny R,
Customer service response - Thank you for sharing your positive experience with our team's punctuality, friendliness, and professionalism. Your feedback is greatly appreciated.
Sears Home Services on 1710744792449
papa S,
Customer service response - A big thank you, papa, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1707174788299
Sandra H,
Getting started on a claim can be a little confusing
Stephen P,
Brian was attentive, understanding, helpful, professional, and just plain awesome!!! Helped me understand what was going on with the new circuit board in my dryer and tested to make sure it was heating properly. He is the best!!!!
Kathy O,
Technician did a good job. I do wish the accuracy of the communication was better as far as arrival time goes
Barb H,
I was not there is see the person, but mt stepson was, they did not leave a receipt for my insurance. Can you send me a receipt. They didn’t even leave receipt for the check saying it was paid
Mike M,
Customer service response - We apologize for the inconvenience, Mike. Please contact us directly so we can assist you in obtaining the necessary receipt for your insurance.
Sears Home Services on 1745797838280
Gentleman was not friendly and the part we did not fix due to ridiculous price
denita S,
Customer service response - We apologize for the experience, Denita. We appreciate your feedback and will work to improve our service and pricing transparency.
Sears Home Services on 1744856265447
The repair person was polite and did his job, although he was unclean and unkept looking. However, he did the job when he got here and I am hoping it’s fixed (Its only been 3 hours since completed, so I am not 100% certain the refrigerator is working yet.) I would give my biggest complaint to Sears for an inefficient system. The extreme wait in getting something done is maddening. When I first called with a problem, it was 4 days before a repair person could come (I understand that/reasonable). When he came, he didn’t fix it…he simply diagnosed it and said a part had to be ordered and then a repair person would come back to fix. Again, I understood. The part he ordered arrived at my home March 6. He told me I couldn’t get a repair person there until March 12. Another big complaint is the time frame notification of a service (sometime between 8-5)…there was no human or computer update until he was on his way as we waited all day and he got there around 4:00 pm. I will never use Sears repair service again.
Barb P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1773623769408
