220 S Main Reviews
Showing most recent reviews from verified customers of Sears Home Services
papa S
Customer service response - A big thank you, papa, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 05, 2024
Sandra H
Stephen P
Getting started on a claim can be a little confusing
Kathy O
Brian was attentive, understanding, helpful, professional, and just plain awesome!!! Helped me understand what was going on with the new circuit board in my dryer and tested to make sure it was heating properly. He is the best!!!!
Barb H
Technician did a good job. I do wish the accuracy of the communication was better as far as arrival time goes
Mike M
I was not there is see the person, but mt stepson was, they did not leave a receipt for my insurance. Can you send me a receipt. They didn’t even leave receipt for the check saying it was paid
Customer service response - We apologize for the inconvenience, Mike. Please contact us directly so we can assist you in obtaining the necessary receipt for your insurance.
Sears Home Services on April 27, 2025
denita S
Gentleman was not friendly and the part we did not fix due to ridiculous price
Customer service response - We apologize for the experience, Denita. We appreciate your feedback and will work to improve our service and pricing transparency.
Sears Home Services on April 16, 2025
David C
Left trash and old compressor on patio. Didn't clean up his own mess
Customer service response - A big thank you, David, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 17, 2024
Jayson N
Absolutely ridiculous! Took 4 trips and over a month to get my Washing machine fixed. You would think they could do a full diagnostics test to figure it out, Nope! Ohh try this, that’s not it, order another part and wait. Ok try this, nope that’s not it either. Order another part and wait. At this point, they replaced every part except the drum and exterior.
Customer service response - We apologize for the trouble you've faced, Jayson. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 05, 2024
jamie K
Customer service response - Hi jamie, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on April 14, 2024
