Appointment Lookup
802-552-4364
505 N Poplar St Reviews
Read reviews from customers who used our services at 505 N Poplar St
Total reviews
244
Average Rating
4.6/5
Great services. Parts arrived late but not their fault.
Nantha S,
Customer service response - Thank you for your feedback, Nantha. We're glad you received great service and appreciate your understanding regarding the delay in parts arrival.
Sears Home Services on 1776277404200
Russell B,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1769395668469
Amanda S,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1767855435342
Julie M,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1762820264861
Lewis was prompt and polite. He replaced my defective switch for my GE range front stovetop burner (part ordered and mailed to me). Experienced and knowledgeable. He listened to my concerns. Appliance care repair warranty with D&G, zero dollars paid on my part-the reason I have insurance. The only complaint I have is dealing with Sears crazy automated scheduling service. You don’t speak to a representative, everything auto generated through text messaging and their online link which didn’t allow me to connect the majority of the time. Emails sent, too. Frustrating not knowing the exact day and time a repairman would be dispatched.
Laurie O,
Customer service response - Thank you for your review, Laurie! We're happy to hear Lewis was prompt, polite, and knowledgeable. We apologize for the frustration with our scheduling system and appreciate your feedback to help us improve.
Sears Home Services on 1759111832160
Margaret H,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1755571450422
Glory H,
Customer service response - Thanks for the great rating, Glory! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1743465673243
Eric was very good and knew how to get the stove working. The system is a mess. The all day appointment is customer unfriendly. Eric did not know what product he was going to be servicing or what the issue was. The notes from previous tech did not get communicated. It was a two person job and luckily we were able and willing to help.
Mike T,
Customer service response - We're glad Eric was able to fix your stove and apologize for the inconvenience regarding the scheduling and communication mishaps. Thank you for taking the time to provide this valuable feedback.
Sears Home Services on 1723358885212
Charlie was great, but communication is horrible. Parts were ordered, but they entered incorrect address and couldn't reach a person. So much is done 'virtually'....want a real person!
Sarah L,
Customer service response - We apologize for the communication issues and the mistake with your address; we're working on improving this aspect. Thank this for bringing this to our attention, and we're glad to hear Charlie provided great service.
Sears Home Services on 1718596314075
Tech was friendly and professional. Due to part not being available he was not able to finish the repair.
Debbie E,
Customer service response - Thank you for taking the time to review Sears Appliance Repair. We apologize for any inconvenience caused by the unavailability of the part, and we appreciate your understanding.
Sears Home Services on 1705676656544
