505 N Poplar St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Alan F
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on March 25, 2025
J L
Eric was polite and thorough. He was very knowledgeable andanswered all of our questions.
Customer service response - Thank you for your review! We're pleased to hear Eric was polite, thorough, and knowledgeable in answering all your questions.
Sears Home Services on March 24, 2025
Randy W
The person that came out to fix the refrigerator was fantastic knew his stuff and took care of the problem. He was very nice and helpful. But you need to work on the process of getting someone out to do repairs. I had to make several calls to people that have a hard time communicating. They didn’t seem to know who would be coming or when they would get here. I started on the morning of March 20th and someone was going to be out between 1pm and 5pm, at 3:30pm they text and said we needed to reschedule. So we rescheduled for the 21st between 1 and 5pm. On the 21st after several phone calls and waiting till 7pm I found out they wouldn’t be coming out, I had to make the phone call to get that information. Once again we had to reschedule for the 22nd from 8am to 12 noon. On the 22nd the person that was going to come out called and let me know when he would arrive. He was great and on time. They wanted to put me in Wyoming every time I called. I would have to tell them I live in Andover Kansas.
Customer service response - Thank you for your feedback, Randy. We're glad the technician was fantastic and resolved the issue, but we're sorry for the scheduling and communication difficulties. Please contact us directly so we can address your concerns.
Sears Home Services on March 23, 2025
Emma S
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on March 19, 2025
Rebecca S
Fast and efficient
Customer service response - Thank you for your review, Rebecca! We're pleased to hear our service was fast and efficient.
Sears Home Services on March 19, 2025
George J
Technician was very knowledgeable, professional and courteous. I accepted the Sears home warranty because of his ability to explain the plan. Thank you Eric
Customer service response - Thank you for your review, George! We're pleased to hear Eric was knowledgeable, professional, and courteous, and that he explained the home warranty plan effectively.
Sears Home Services on March 17, 2025
Jerry C
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on March 12, 2025
W W
Serviceman arrived, found the problem, corrected it in a timely manner.
Customer service response - Thank you for your review! We're pleased to hear our serviceman was able to find and correct the problem promptly.
Sears Home Services on January 21, 2025
Julie F
Zachary was great but the process for scheduling service was not a good experience. After the first service call didn’t fix the issue we called the same day and was promised we’d get a call back the same day. We wound up calling 4 times because we didn’t get a call back. Also the customer service reps are very hard to understand.
Customer service response - Thank you for your feedback, Julie. We're glad Zachary provided great service, but we're sorry to hear about the scheduling issues and communication difficulties. Please contact us directly so we can address your concerns.
Sears Home Services on January 19, 2025
Keith J
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on January 19, 2025
