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505 N Poplar St Reviews
Read reviews from customers who used our services at 505 N Poplar St
Total reviews
244
Average Rating
4.6/5
Clark F,
Customer service response - Hi Clark, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1755044228330
The technician was competent and performed as required. My issue is with the price that Sears charges. The guy was here thirty minutes and installed a $40 dollar part and charged me $379. Sears is a straight rip-off. Again, the technician did what Sears told him to do, so the problem is with Sears
TJ P,
Customer service response - We apologize for the cost concerns, TJ. We're glad the technician provided competent service, and we appreciate your feedback to help us improve.
Sears Home Services on 1751416452309
Repair guys were knowledgeable and helpful, but they will push their one size fits all repair on you, even if it's way more than you need. If you are able to take apart your own unit and find that all you need is a new heating element, which you can find for 30 bucks online, you will still be charged much more to replace the entire heating unit. Even the most basic repair will end up costing you around 300 bucks, then you're getting close to just buying a new unit. If you can find a local handyman to do it cheaper, you might want to give it a shot. There seems to be a lot of pressure on the workers to charge the most money possible, you guys should quit the corporate gig and just go independent, especially if you live in a small city.
John A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746769115027
The part that Zackery replaced didn’t fix the no ice problem and he didn’t ck back to ask if it did. Suggest that he contact the customer to follow-up on the situation.
donald B,
Customer service response - Thank you for taking the time to bring this to our attention, donald. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1708622924141
My repairman was quick and polite. My only issue was my service window was 8a to 5. I was texted at 730a and he didnt get to my house untill 815a. We had to call a week later to have the same thing repair again. Not good!!
Matt S,
This was the worst experience I had. My technician was fine, but have requested with my warranty company to never work with them again. They cancelled me 3x, and you can't speak to someone, its AI which is ridiculous, at some point human contact should be made. I can't give 0 stars
Lisa D,
Customer service response - We apologize for the trouble you've faced, Lisa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778545432809
There are no words to describe what I’ve gone through with this scam of a company. Long story short, I got shafted for 2 months straight and dealt with non-existent customer service (ai only) and the rudest technician I’ve ever met, over a simple fridge problem. They never fixed it, they try to still charge me for parts and “diagnostic” even though the dude never even bothered to test a single thing. This shell of a gone company is a complete joke and I can’t wait till they are gone.
Nate,
Customer service response - We apologize for the trouble you've faced, Nate. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778460449988
While they were prompt and fixed the inexpensive broken part of our washer, they charged over $300.00 for less a than an hours work. Never again.
Stephen T,
Customer service response - We apologize for the trouble you've faced, Stephen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1769134175333
Beware Sears hidden fees.
Amelia D,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1765846422238
Dishwasher still leaks
Richard O,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750641382390
