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6501 Grape Rd Reviews
Read reviews from customers who used our services at 6501 Grape Rd
Total reviews
306
Average Rating
4.7/5
1
My washer safely latch was broke, after I ordered the parts it took 2 weeks to get someone out there. He came and said it was a quick fix. It ran one cycle and stopped. We popped the lid open and found the new part was broken when installed and they tried to rig it. They also never brought in a shop vac to clean my washer and dryer that I paid for. I wasted over $ 400 for nothing. My friend took off the broken safely latch again and got it to work. Very dissatisfied. I feel your company should give me a refund to make it right.
Kim R,
Granger, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1722634702085
Technician damaged dryer top
Technician climbed on top of our dryer to check a vent putting a huge dent in the top of our dryer never said anything about damaging our dryer while he was here, we didn't notice till he left. And of course we can get ahold of anybody live to talk to them.
Connie M,
Buchanan, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1699320560589
Just wanted a quick seventy five bucks
He came into my home. Looked at my oven for less than 5 minutes. Said he could not find a model number. Called choice home warranty. They said they would send someone else. Took my money and left. As soon as he left, I found the model and looked my stove up online. This is the second time a choice warranty contractor has done this to me.
Rhonda S,
Mishawaka, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696973845667
Zero Stars Actually
He called before he came but never left a message. I told him that's not what his company says. He said he never leaves a message. He ran a short load, said it was working fine. Never even looked at the back until I told him other techs have checked the machine. He then looked at the back side, never opened it, put 2 'caps' back on. Looked at the soap dispenser. That was it. What a waste!
Pamela C,
South Bend, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695678855143
No Service, No Communication!
I have been waiting since May 5th to get my ice maker fixed and the part finally arrived and my appointment drawn out several weeks and it's still not fixed! I had to leave ½ way through for an appointment (my 21 year old son was home) and when I arrived home I found the part on the stove, next to the box; I almost threw it away because I thought it was the old one. I went to dispense ice from my new ice maker only to find out the part was never replaced! The part that I almost threw away was the new part. I asked my son what happened but he wasn't sure and the technician hadn't left any explanation. I waited for an explanation to come electronically, but nothing there either. I am so disgusted with Sears Home Service, or should I say lack of service. I put the repair order in on May 5, 2023 - over 3 months ago!
Piper C,
Saint Joseph, MICustomer service response - Dear Piper thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653499616
Wash machine still broke
Wash machine still broke I need somebody to get out here ASAP been 2 weeks tired of waiting
Doug W,
South Bend, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690841121867