6501 Grape Rd Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.7/5 (261 reviews)
Excellent service--clear communication
July 03, 2025
Overall rating

Ronnie came promptly, and delivered the sad news about our 23- year-old washing machine (cost as much as a new washer to repair) in a non-jusgemental way that allowed us to make our own decisions, which I appreciated very much. Happy with the service, although not with the demise of our Old Faithful Whirlpool.

Gail B, South Bend, IN

Ice maker not making ice
July 02, 2025
Overall rating

Dandrell was very nice and knowledgeable. He listened to what I had to say and hopefully the ice maker will produce ice soon.

Karen M, Benton Harbor, MI

Finally Repaired
June 27, 2025
Overall rating

I do not have any problems getting my appliance fixed with your service people. When they return the job is completely repaired. I do have a problem with accountability on your repair ticket. My refrigerator repair was rescheduled 7 times with 7 being the repair. I sit home all day waiting for 6 different times with my repair ticket being turned back, sometimes saying I changed the appointment when I didn't You can't reach anyone by phone at A&E. You have no follow up just send text after text Actually I learned a lot on this repair and that your service on my refrigerator repair was bad. You left me from May 29th to June 27th without a refrigerator Shameful

Paget W, Watervliet, MI

James Whiteside
June 25, 2025
Overall rating

Cantrell was very courteous and seemed like he knew exactly what he was doing. Gave me all the options on the repair.

James S, Benton Harbor, MI

Friendly and knowledgeable
June 20, 2025
Overall rating

Calvin was amazing. He took his time to explain to us what the problem was and how to make sure we avoid any future issues. Would highly recommend him to anyone.

Rob D, Niles, MI

Calvin was great!!
June 19, 2025
Overall rating

Awesome experience from beginning to end. He was prompt, professional and he worked quickly.. i highly recommend!!

Danelle W, Dowagiac, MI

Technician is great! But not Sears' scheduling system
June 19, 2025
Overall rating

Calvin the technician, was very honest, competent, and a very nice person. But Sears attempt at using AI to automate the scheduling process was horrendous. Specifically, the AI did not accurately understand the address, and then the system gives you no way to correct the erroneous address, despite saying you can do so in the chat. It does not actually work. So it sent the text to the wrong place. No live agent, no way to correct errors, and no way to communicate with the tech until he is on site, in this case the wrong site.

Michael S, Dowagiac, MI

Washer repair
June 02, 2025
Overall rating

Great detection, correction, work, and service by the technician. Super fast and reliable.

Juancarlos A, South Bend, IN

Dishwasher Repair
May 27, 2025
Overall rating

The Sears service technician did a great job diagnosing and repairing my dishwasher. He was very kind and polite.

Daniel G, Saint Joseph, MI

Washer Repair
May 23, 2025
Overall rating

Was able to receive service on the day that I called and quick attention was given.

William M, Dowagiac, MI

Average Rating: 4.7/5 (261 reviews)

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