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6501 Grape Rd Reviews
Read reviews from customers who used our services at 6501 Grape Rd
Total reviews
306
Average Rating
4.7/5
Rob K didn't complete the job
Rob K told us that everything was working with both our washer & dryer after he installed parts in both. Only the.dryer worked We had to wait 3 more days to get another appointment Rob didn't hook up the washer electrical properly nor did he even put back all the screws and many of the ones he put back were not tightened down
Barbara B,
Dowagiac, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1703198683749
Service technician
The technician was very unprofessional. He was not a good representative for your company. I am requesting that he not be our service provider in the future. Based on emails prior to the service call, we were expecting the technician to have the required parts. He said that was never going to be possible. Why weren't we told that?
Dennis O,
Eau Claire, MICustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766444588662
Not satisfied
Have had him out twice doesn't do what is asked that Whirlpool requires. But states he knows
William B,
Grovertown, INCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762469766449
air job
jacob texted us 844 am arrival time. did not show up till 300 pm no text no call than tried photo check twice did not go through. after all that didn't do anything to check or repair the air conditioners. Order should have been written for two (2) air conditioners but your office only indicated one on the repair order.
Edward P,
Dowagiac, MICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1761956298486
Saddest technician
This service technician is the worst,he not kept his agreeded appointment 4 times i had an appointment today, he has stood me up again i need answers to why he want come service my A/C unit is it because I am Black, need answers I hope the person in charge will get this message I am fed up with this company!!
Proc S,
Watervliet, MICustomer service response - We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1751060071377
service
Calvin was very polite and very good at explaining things to me.
Wilma M,
Watervliet, MICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1748727989719
Larry b
No one has come, the right address was put in the special instructions. Which is 108 Cross St, not 108 Frost St. Benjamin has not been here.
Larry B,
Benton Harbor, MICustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1741300981479
Washer repair
He broke my water line and and shut off and basically was like go to mernards and get pieces it wouldn't cost that much i don't know how to do that stuff and left me with my water shut off
Sharon S,
Niles, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739320589532
Washer makes grinding noise when spinning off
Didn't fix the problem
Dave E,
Bremen, INCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1728683906725
1
My washer safely latch was broke, after I ordered the parts it took 2 weeks to get someone out there. He came and said it was a quick fix. It ran one cycle and stopped. We popped the lid open and found the new part was broken when installed and they tried to rig it. They also never brought in a shop vac to clean my washer and dryer that I paid for. I wasted over $ 400 for nothing. My friend took off the broken safely latch again and got it to work. Very dissatisfied. I feel your company should give me a refund to make it right.
Kim R,
Granger, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1722634702085