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6501 Grape Rd Reviews
Read reviews from customers who used our services at 6501 Grape Rd
Total reviews
309
Average Rating
4.7/5
Makes mistakes
Joe is a nice guy, but seems to chat too much and has made mistakes in our repair .
Norma G,
South Bend, INRepair service
Virtual system is the woemrst service I have ever Encountered. And the repair did not correct the problem. Asked for return visit
Keith K,
South Bend, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779228229147
Service call
Jacob was a polite as he listened to my wife explain the issues that we have been having over the last two years of owning our Kenmore furnace. He opened the unit to find reasons for the issues; that my wife was right in her assessment of the lack of performance of the relatively new furnace. Jacob stated that his hands were tide in fixing the issues with the furnace. Stating that the warranty prevents him from fixing the clear mis-functionality and poor initial installation of the unit. Nothing was resolved as a result of the service call.
Stephen R,
Niles, MICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1741127337133
Rob K didn't complete the job
Rob K told us that everything was working with both our washer & dryer after he installed parts in both. Only the.dryer worked We had to wait 3 more days to get another appointment Rob didn't hook up the washer electrical properly nor did he even put back all the screws and many of the ones he put back were not tightened down
Barbara B,
Dowagiac, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1703198683749
Service call
As far as I am concerned, the technician did little or no effort to solve my A/C problem. He looked at the control panel and then the A/C unit. He got a meter and said that I am not getting power to the unit. He said that is an electrical problem and to call an electrician. Then he left. What kind of troubleshooting is that ?
Howard K,
South Bend, INCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781134159634
Service technician
The technician was very unprofessional. He was not a good representative for your company. I am requesting that he not be our service provider in the future. Based on emails prior to the service call, we were expecting the technician to have the required parts. He said that was never going to be possible. Why weren't we told that?
Dennis O,
Eau Claire, MICustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766444588662
Not satisfied
Have had him out twice doesn't do what is asked that Whirlpool requires. But states he knows
William B,
Grovertown, INCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762469766449
air job
jacob texted us 844 am arrival time. did not show up till 300 pm no text no call than tried photo check twice did not go through. after all that didn't do anything to check or repair the air conditioners. Order should have been written for two (2) air conditioners but your office only indicated one on the repair order.
Edward P,
Dowagiac, MICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1761956298486
Saddest technician
This service technician is the worst,he not kept his agreeded appointment 4 times i had an appointment today, he has stood me up again i need answers to why he want come service my A/C unit is it because I am Black, need answers I hope the person in charge will get this message I am fed up with this company!!
Proc S,
Watervliet, MICustomer service response - We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1751060071377
service
Calvin was very polite and very good at explaining things to me.
Wilma M,
Watervliet, MICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1748727989719