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6501 Grape Rd Reviews
Read reviews from customers who used our services at 6501 Grape Rd
Total reviews
306
Average Rating
4.7/5
Good service but very late arrival
He seemed very knowledgeable, and got the job done in a reasonable time. He however arrived at 6:15 for an appointment that had been scheduled between 8am -5pm.
Phil,
South Bend, INWasher Wuote Visit
Joseph T was very personable & knowledgeable. Didn't take him long to figure out the problem. Unfortunately because of the electronics the repair would cost more than buying a new machine. So I opted to not repair. I wouldn't hesitate to call them in the future if I need be.
Sandra B,
Mishawaka, INWashing machine repair
Need a smaller window for scheduled service. I think it's ridiculous having to wait all day and then late in the afternoon notified that the technician can't come. This happened twice.
Thomas C,
Walkerton, INCall someone else
I have a GE all in one combo washer/dryer. He was unable to help with anything. Didn't know about wifi connection etc. Nice guy just didn't know much other than that "these break down all the time" don't know what to tell you. Get a GE guy.
Linda S,
Saint Joseph, MIQuick service but
The service was completed in a decent amount of time but I wouldn't want him coming back. Instead of using our doorbell, like most people do and what we expect, he knocked so extremely loud. He knocked on our door as if he was trying to wake us up in the middle of the night with our house on fire. It woke up our sick child and she was so freaked out from how loud it was. Our doorbell lights up when you walk by the door, and he walked by two of them which both notified us he was there and yet he knocked so ridiculously loud. Honestly I can't imagine why he would've chose to do that. Also the tracker still showed he was a half hour away when he showed up so that's not accurate at all.
Emily B,
Saint Joseph, MIService Maintenance Appointment
We waited all day for him to arrive just to tell us that changing lightbulbs weren't part of our maintenance agreement, with Sears, even though this concern was mentioned, when the appointment was made. Total waste 0f time for us and total waste of money spent for the AGREEMENT for MANY YEARS!!!! We planon getting Out 0f this service(?) agreement ASAP!!!!!!
George P,
Saint Joseph, MIOverall repair
I want to say Joe was great. My rating has nothing to do with his service. The technician that came out a few weeks ago had me order parts and spend 350 just for his to be wrong and my washer still not be working.
Samantha H,
Granger, INMakes mistakes
Joe is a nice guy, but seems to chat too much and has made mistakes in our repair .
Norma G,
South Bend, INRepair service
Virtual system is the woemrst service I have ever Encountered. And the repair did not correct the problem. Asked for return visit
Keith K,
South Bend, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779228229147
Service call
Jacob was a polite as he listened to my wife explain the issues that we have been having over the last two years of owning our Kenmore furnace. He opened the unit to find reasons for the issues; that my wife was right in her assessment of the lack of performance of the relatively new furnace. Jacob stated that his hands were tide in fixing the issues with the furnace. Stating that the warranty prevents him from fixing the clear mis-functionality and poor initial installation of the unit. Nothing was resolved as a result of the service call.
Stephen R,
Niles, MICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1741127337133