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3901 S Franklin St Reviews
Read reviews from customers who used our services at 3901 S Franklin St
Total reviews
177
Average Rating
4.6/5
My technician was AWESOME
Paula T,
Marshall was tremendous. Friendly and professional. Fixed the problem and really went above and beyond our expectations
Jason B,
Van from Sears was very friendly and polite. He worked to find a solution to the problem with our refrigerator. Many thanks to him.
Nadia D,
Leomia F,
Customer service response - Thanks for the great rating ! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1748307915223
Scheduling was a bit disappointing after I agreed to a different service date then they had me wait all day past 6 pm and then text “ congrats you have a new service date”! You really have no one to contact other than limited text reply. This was not the service techs issue. The service tech was experienced, cordial, and professional. He would get 5 stars but the sears scheduling and communication would be rated lower.
Ron W,
Customer service response - We apologize for the inconvenience with scheduling and communication, Ron. We're glad to hear that the service tech provided a professional experience, and we appreciate your feedback as we work to improve our processes.
Sears Home Services on 1728552268738
Lisa L,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1711607373269
Had AI “ technician” Diagnose the problem. Poor communication. Overpriced.
Peggy N,
Customer service response - We apologize for the poor communication and pricing concerns, Peggy. Thank you for your feedback, and we recommend contacting us directly to discuss any issues further.
Sears Home Services on 1775255417182
Your ai is a disgrace. If you have any regard for your customers dump it....and have a human answer to coordinate your appointments. Dismal communication, ai, and the firewalls you have in place to avoid any human contact pulls rating from 5 to zero. Your technicians who are 5 star, bring you up to 3. Technicians and customers both deserve better support. 2 days later... We received an ai message that asked me to call so they can correct the problem. Not even a courtesy phone call back, just another auto message. You are beyond help.
JW H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748478456692
He was fine but much later than appointment time so above is reflective of team scheduling and communication.
Vicky K,
Customer service response - We apologize for the delay, Vicky. We appreciate your feedback and will work to improve our scheduling and communication.
Sears Home Services on 1745973831454
It was very easy to schedule. Keep me informed of what was going on. Technicians were very friendly. Only downside was the service was very pricey. Could of bought a new dryer with what I was charged to fix it.
David R,
Customer service response - We're glad to hear the scheduling and communication went smoothly, David. We apologize for the cost and appreciate your feedback as we work to improve our pricing.
Sears Home Services on 1743129428940
