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2300 Southlake Mall Reviews
Read reviews from customers who used our services at 2300 Southlake Mall
Total reviews
826
Average Rating
4.7/5
MAJOR WATER LEAK
I'm disappointed in the quality of the job. There were grease on my walls floor and washing machine the machine and utility sink was left the machine is leaking water under my floor tiles now. CAN YOU PLEASE FIX THE WATER LEAK IT WAS NOT LEAKING BEFORE.
Chyamiah M,
Crown Point, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1703640179245
Nothing was done
Refrigerator service,I pay a deductible and he told me to defrost it for a week and then plug it back in and to call if it still didn't work.
Kelsy C,
Lansing, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1702342601859
don't understand "Review title"
Nothing was repaired, same broken problem, please send a repair person, the last one ran a "test", but nothing got fixed.
Barry H,
Hammond, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696541346988
Problem Was not fixed
The refrigerator continues with the same problem. It continues to bill up frost again. Customer is not happy at all.
Gayle L,
Merrillville, INCustomer service response - Dear Gayle thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696455292821
Not satisfied
Original issue was pipes banging under the sink when drawing water. Ivan said it was the plumbing. Nothing he could do. Not sure what he checked on the dishwasher. When he left, I ran a cycle and water was pouring out of the front of it into the floor. This was not an issue prior to Ivan's visit.
Mike B,
Dyer, INCustomer service response - Dear Mike thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696368992368
I wish
It's been over 6 months and 5 techs and my refrigerator is still in the same shape. This is really unacceptable.
Corey B,
Hobart, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696023299227
Range service
Technician was courteous however the oven had to be taken apart to replace parts. After putting it all back together the oven is now badly scratched and cooktop was put back on crooked and not level, also oven malfunctioned again shortly after he left.
Deborah S,
Valparaiso, INCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1695419126339
Instructed me how to put it on myself
He told me he didn't have the piece and someone would bring it to me and he instructed me how to put the piece on myself when his co worker drop it off tonight or in the morning which i am not a technician
Latesia S,
Highland, INCustomer service response - Hi Latesia, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1694900674013
His diagnosis was 100% wrong
He said the problem was the board and said it'll be close to $500 to repair… needless to say I turned that down. 3 days later had someone from another company come and it was the thermal fuse and got replaced that same day for 1/10 the price
Unsatisfied customer,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693344913557
Jerome
After two phone calls and two texts and no replies he rings the door without any advance notice I'm forced to greet him in my BATHROBE! He was unapologetic and was quick to suggest seeking another technician...thus being my second encounter with Jerome. The first service call from Jerome was of a similar careless attitude. Further Jerome wrongly documented the repair concern incorrectly by stating a wear and tear part on the appliance was caused BY THE OWNER!! This resulted in non approval of repair by the warranty company...and resulted in full appliance failure causing much distress and subsequent visit by....JEROME.... zero stars really apply...but 1 star for showing up
Arthur K,
Crete, ILCustomer service response - Arthur, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653880438