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2300 Southlake Mall Reviews
Read reviews from customers who used our services at 2300 Southlake Mall
Total reviews
826
Average Rating
4.7/5
Can't review until we are sure it works
Mark is very professional and a very nice person. I cannot really grade the work. This was the 7 th visit since May with the exact same problem for each of the 7 visits and until now the repairs never worked. If they work this time for more than a week, I will complete another review.
Wayne M,
Valparaiso, INCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1754526324473
Sears Service Technician
My window on Thursday 7/3/25 was between 1pm & 5pm. I received an email with an ETA of arrival between 1:24pm & 2:32pm stating technician was 1 stop away. After waiting I called service number at 3:45 and received AI customer service which was NOT helpful at all. AT 6pm I determined no one was showing. At 6:11pm Technician called and said he was 20 minutes away. After arriving, technician checked thermostat/breaker panel and took pic of AC Label. He looked at furnace and stated it was Old Low Profile Burner. The only tool he used was his cell phone. He determined that both AC & Furnace should be replaced. Following day AC was working. This was a wasted service call and I'll contact another company for a real diagnosis!
Clem H,
Merrillville, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1751750947235
Horrible
Dryer still not fixed lied about coming the next day after I signed up then kept pushing my service day back then showed up after I waited two more weeks to say the the part wr ordered ain't working we need to order something else Do not use these folks
Brady F,
Schererville, INCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1751493729655
Waste of time
My refrigerator wasn't cooling. This tech didn't know where to get the part that was needed to repair because it "wasn't in the manual." For this piece of advise, I had to pay $129.
Marilyn E,
Munster, INCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1751491694847
Tech never showed up….
Was sent a text asking to review our technician who repaired our dishwasher….. except the tech never showed up…. Even closed the repair ticket so I'd have to schedule another repair….
Bradley N,
Lowell, INCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1750800714348
What service?????
Technician never showed up. Signed off on paperwork that he contacted customer which he did not. Sears did not reach out to reschedule. Need to talk to an AI assistant which does not help me. HORRIBLE EXPERIENCE. Garbage company. Would NEVER recommend.
Jonathan G,
Crete, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749505795695
Field Report Opposite of Discussion
Told me manufacturer defect in person but there were no part numbers to order. Directed me to call LG directly, but then filed a report that everything was good. Hinge to lid under display is broken and LG used his report to say it isn't covered. Now stuck trying to elevate it thru LG.
Tony D,
Valparaiso, INCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749245674682
Friendly
My ice maker still isn't working it was working before now it's not Don't know if he didn't connect the ice maker
Diana P,
Portage, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740783108591
Dryer repair
He was able to put all the new parts in the dryer in a half hour .
Maryanne G,
Cedar Lake, INCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1740437324915
Unprepared to do the job blamed me and left
Did not complete the job or fix it Complained that the parts that were ordered weren't from him and so he would install them, but if it didn't work that was not gonna get fixed. He said if I wanted to do some more, I should call him and get it sorted out the repair process with Thor and Sears is some of the worst I've ever seen
Nick B,
Valparaiso, INCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1738285708521