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2300 Southlake Mall Reviews
Read reviews from customers who used our services at 2300 Southlake Mall
Total reviews
826
Average Rating
4.7/5
washer still not working
the washer wash the clothes but the spin cycle isn't removing the water entirely: Tech stated more parts need to be ordered
Brandy B,
Chicago, ILCustomer service response - Brandy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690493608715
Tech left didn't check if repair worked - ZERO STARS
The tech installed new parts and never checked if my fridge was fixed Sat in front of my house for 30 minutes afterwards IT WASN'T FIXED He Closed out ticket Now I have to open new ticket to get a tech back out to address the issue. TOTALLY UNACCEPTABLE Going on 8 days without my fridge. The next appointment will be my 5th and my 3rd tech visit. As AI has changed my appointment a few times And what's really frustrating is you can't speak to a human that can apply some common sense to the issue to get the repair done. AI may save you money but it doesn't provide a good service. It creates a very frustrating experience that has me really reconsidering the continued use of sears home hub. It's a very poor substitute for human intelligence.
Dale G,
Highland, INCustomer service response - Dale , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782769660752
The customer should be happy. Im not
Not friendly, seemed bother he had to service us. The pevious tech was prepared to replace parts that seemed to be soon in need of replacing because they were worn on outer inpection. He had ordered parts for preparedness.which were available today. Also I understand policy but I requested an item I had forgotten to add to my work order which was the seal on my oven door. the temperature has to be adjusted on some recipes. The current tech immediately declined the extra request stating its not on the present work order though it was currently open ar the time. ..since I had called about the heating capabilities of my oven and this is part of the problem.
Lois S,
Gary, INCustomer service response - Lois , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782164766873
Diagonisis
There was none done...Tech did not even measure for a leak...never even pulled unit off wall. Just read his tech manual. That is not troubleshooting.
Jeff P,
Schererville, INCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1779488157138
He couldn't care less.
He was horrible, his service was horrible. He made the wrong diagnosis, I brought the parts he said I needed and they were NOT needed at all. I spent 129.00 on diagnostic fee, then 60.00 on parts I didn't need. I spent 190.00 on absolutely nothing. He had a bad attitude,like he hates his job and why am I here. He was also impolite, and rude. I am telling everyone to never call your service. To bad I use to love sears but now I see why they went out of business. I would give him no stars!
Carmelo R,
Valparaiso, INCustomer service response - Carmelo, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1775078571009
(1) ONE Staf Because (0) ZERO Is Not An Option
Van serviced my refrigerator maybe 3 or 4 times, he installed a compressor only to leave, never checked to.see if it was cooling which it was not. The next technician Chris returned and quickly diagnosed that the evaporator needed to be replaced in both the bottom.zones Needless to say Van was dispatched to return to install the evaporator before leaving I had to remind him to check the temperature to ensure it was cooling. 2 weeks later it stopped cooling again, Chris came to find the NEW compressor was leaking refrigerant but not externally. Van returns to diagnose the problem this time with a Trainee accompanying him and wouldn't you know it he's more talkative asking what the previous tech had done and tried to undermine him by saying what he should have known or how could he have known without checking other things. As much as I wanted to embarrass him and remind him that hed been to my home as well for both diagnosis and repairs but I refrained. He returns to install the cooling line inside of my refrigerator finishes does not say whether it was cooling and left failing to disclose that hed burned the inside of my refrigerator and melted the top and side with the tool he used. Now you can't reach a human with SEARS and unfortunately my home warranty company has been unsuccessful in reaching anyone. Im disgusted and disappointed!
Rhonda S,
Merrillville, INCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1774561547298
Stood and looked
Technician never checked for the carbon monoxide leak or anything. He just stood looking at the furnace. I have a video because I couldn't believe what I was seeing.
Sharonda W,
Gary, INCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766615710618
See below
Service fee too high for amount of time spent and to tell me it will cost another 500 to repair. For 700 I could buy another microwave
Alverna H,
Schererville, INCustomer service response - We apologize for the difficulties yo/ur recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1763785891587
Mouhamed
I did not answer the doorbell when he came because I was taking a shower. I just got on my computer and saw the notice that he was on his way, I never got a phone call. My husband answered the door and Mouhamed very rudely told my husband "get rid of the dog"!! My husband took offense by the way Mouhammed said this to him. This is the fifth person that has come to my house and the unit is still not fixed. It is going to get cold and I want the unit to work properly.
Evelia A,
Portage, INCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1763591108460
Technician did not show up
The technician never arrived at our home. I don't know who is to blame but it's actually a 0, not even a 1.
Antoinette E,
Saint John, INCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1762986528330