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2300 Southlake Mall Reviews
Read reviews from customers who used our services at 2300 Southlake Mall
Total reviews
826
Average Rating
4.7/5
Fridge outage
PROS: Technician was courteous and professional- put on boot covers as requested. He was very detailed and answered all questions clearly and succinctly. CONS: Technician left boot cover bag on my kitchen table and used part. Area of improvement: Sears should ensure customers know that payment is due IMMEDIATELY after service is completed. My stand-in was here due to me having to be at work and informed the tech that I would be arriving home soon which was past the time he'd complete the repair. Kept receiving calls and texts for payment while driving in heavy traffic. Tech stated payments are due 10 min after service is completed. Ended up pulling over to make payment. Sears could bill customers with service plans- allowing them to pay at next billing cycle. OVERALL: Service was good!
Mr. Williams,
Calumet City, ILVery good
Apart from not fully fastening the top cover to the dryer when done, he did an excellent job
Georgia B,
Munster, IN1
He didn't what the problem was and couldn't fix the problem. We still need someone who can fix the issue. Not him His name was Mark
Carolyn D,
Winfield, INTechs good, communication horrible
The techs were good but the entire process was AWFUL. It took four weeks to get our refrigerator fixed due to Sears not acknowledging the appointments we had set up, giving us incorrect information, and not showing up when they said they would. I missed two days of work to sit and wait at home only for no one to come. We were told three different things by three different techs, and two different customer service reps also gave us different and incorrect information. I'm glad to finally have the refrigerator fixed because I will never again use Sears' appliance repair. I wouldn't call them again if they were the only company left on the planet and I had no working appliances. I wouldn't call them if I were on a ventilator and it didn't work. Never. Ever. EVER. Again.
K W,
Valparaiso, INDishwasher repair
He was here on time and finished quickly but the repair did not fix the problem. I have rescheduled another service call but not until Thursday.
W R,
Valparaiso, INTook awhile for my appointment to start.
Kamal was knowledgeable. The only problem I had was he sat in my driveway an hour before coming into my home to start my appointment: I'm grateful he was able to fix my appliance same day. I'm even more grateful that I didn't have to pay him hourly.
A.G,
NWIMost problems not repaired.
Unit had multiple noises and issues .Kamal fixed squeaky freezer door and top left door out of alignment. I recorded the multiple noises that the unit makes but he had no idea what they were. Left fridge door still squeaks when closing , a piece called an articulating mullion between doors that swings out of the way when door is closed is still an issue. Kamal was pleasant but didn't resolve all issues to be fixed. I kind of doubt anyone really reads these reviews so I'm not expecting any reply.
Robert D,
Schererville, INValue time!
Nate did a good job once he arrived to my home. However, he didn't arrive until after 5pm. The whole day was wasted waiting on him from 8am-5pm. That's not great service!
Natacsha F,
Lansing, ILI still don't have heat
He was professional and knowledgeable
Tascha W,
Lansing, ILDryer machine
Just to find is dryer machine work but no good electrical I just thanks help
Jeffrey J,
Valparaiso, IN